If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We're responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service. In this position ... The Central Technical Triage role is a pivotal position bridging Customer Warranty, Quality, Product Development, and Manufacturing. In this role, you will act as the first line of defense in identifying, classifying, and routing emerging vehicle issues. You will leverage a foundational understanding of vehicle systems alongside modern AI-powered tools to analyze customer warranty claims, determine the correct problem objects, and bin issues to the appropriate engineering or manufacturing teams. This role requires an agile problem-solver who can translate customer-facing descriptions into structured technical problem statements, accelerating root-cause analysis and driving rapid quality improvements.