Telecommunications Engineer- Lead

Position Summary The Telecommunications Engineer will be responsible for the installation and management of the Telephony system hardware and software to meet the requirements of the National Jewish Health staff. Requires an in-depth knowledge of Phone System Communication Manager, Application Enablement Services, Call Management System, Modular Messaging, Contact Center Express, and Call Accounting System. Essential Duties Administers Communications Manager including but not limited to, adding/removing trunks, extensions, call routing, application integration and system upgrades. Administers Call Management System, including, but not limited to, creating accounts, setting permissions, data storage intervals & system upgrades, etc. Administers Message Application Server and Message Store Server to assure proper connectivity of all telephony components. Administers Contact Center Express & completes system upgrades to assure proper configuration for expanding needs of institution. Administers Call Accounting system and Witness, including system upgrades, for all departments in the institution. Programs and administers Media Gateways for connectivity between the main servers and outlying areas. Meets with customers to design process documents for configuring telephony components to meet user needs. Documents all design needs and works with customers to achieve buy-in for changes to telephony system before implementing changes. Develops the telecommunications strategic plan by understanding current state versus future state to meet user needs, and develops long range goals to meet the telecommunications strategy. Participates in on call rotation as required to National Jewish Health's computing environment. Other Duties Assists IS management in developing related budgetary requirements for current and upcoming fiscal years as required. Leads the work of co-workers providing effective communication, direction, guidance and resources as appropriate. Serves as backup for the telecommunications analyst and other related personnel as required. Documents and presents costs associated with design changes that include, but not limited to, external costs with telephony providers, additional hardware purchase costs, ongoing fees, etc.

Competencies Accountability:

Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.

Building Strategic Relationships:

Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.

Building Trust:

Interacting with others in a way that gives them confidence in one's intentions and those of the organization.

Collaboration/Teamwork:

Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Managing Conflict:

Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed. Supervisory or Managerial Responsibility May lead the tasks of co-workers Travel None Core Values Be available to work as scheduled and report to work on time. Be willing to accept supervision and work well with others. Be well groomed, appropriately for your role and wear ID Badge visibly. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. Wears appropriate PPE as outlined by the infection control policies and procedures. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications Education:

Associate's degree required.

Work Experience:

A minimum of 5 years experience in telecommunications software support on networked computers required.

Special Training, Certification or Licensure:

Certifications with Avaya telephony systems preferred. Knowledge of

POTS, T1

circuits, DID, DNIS, Vectors, VDN's and ACD required. Knowledge of Avaya server and desktop computer-based systems required.

Salary Range:

$102,589.71 - $135,674.89 Benefits At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

Comprehensive Medical Coverage:

Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.

Paid Time Off:

Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.

Dental & Vision Plans:

Coverage effective the first of the month after hire.

Retirement Savings:

403(b) plan with employer contributions after two years.

Wellness Incentives:

Earn up to $200 annually for preventive health activities.

Tuition Reimbursement:

Up to $5,250 annually for full-time and part-time employees.

Child Care Assistance:

Childcare Flex Spending Account (FSA) with annual employer contribution.

Loan Forgiveness:

Public Service Loan Forgiveness (PSLF) eligible employer.

Disability & Life Insurance:

Employer-paid plans and optional buy-up choices.

Voluntary Benefits:

Full suite of coverage options such as

Accident, Hospital Indemnity and Legal Plan Exclusive Discounts:

Savings on local services, insurance, and RTD bus passes.