Overview Join our dynamic hospitality team as a Guest Service Agent and Shuttle Driver, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you'll be the friendly face that welcomes visitors, ensures seamless transportation, and upholds exceptional guest services. Your proactive approach and multilingual skills will help foster a warm, inviting atmosphere while supporting the operational needs of our resort or hotel environment. This paid position offers an exciting opportunity to develop your hospitality expertise while delivering top-tier customer care. Duties Greet guests warmly upon arrival, providing attentive and personalized service at the front desk and during check-in/check-out processes Operate shuttle services efficiently, transporting guests safely to and from designated locations within the property or nearby attractions Assist guests with luggage handling, directions, and inquiries to enhance their overall experience Maintain clear communication using multi-line phone systems, hotel management software (such as OPERA), and property management systems (PMS) to coordinate guest requests and reservations Uphold hotel emergency procedures, ensuring guest safety and quick response during any incidents or emergencies Manage guest relations by resolving service issues promptly with effective problem-solving skills and a positive attitude Support front desk operations by handling phone communication professionally, managing reservations, and providing information about hotel amenities and local attractions Experience Previous experience in hospitality management, front desk operations, or hotel guest services is preferred Familiarity with hotel management systems such as OPERA or similar property management software (PMS) is highly desirable Multilingual or bilingual abilities to communicate effectively with diverse guests are a significant advantage Knowledge of hospitality reservation systems and night audit procedures enhances your ability to support hotel operations Strong customer service skills with a focus on guest satisfaction, problem-solving, and client communication are essential Experience working in resort environments or with hotel emergency procedures demonstrates your readiness for this role Excellent phone etiquette and experience managing multi-line phone systems contribute to smooth daily operations This energetic role invites motivated individuals passionate about hospitality to make a positive impact on every guest's stay. If you thrive in fast-paced environments, enjoy connecting with people from all backgrounds, and are committed to delivering exceptional service, we want to hear from you!

Pay:

$12.50 - $14.00 per hour Expected hours: 40.0 per week

Work Location:

In person