Visitor Engagement Associate Full Time

Description:

JOB SUMMARY

Coordinate the operations of the Entrance Gate, the Visitor's Center, including guest service, ticket sales, and cash handling as well as Special Events and Educational Programs.

ESSENTIAL DUTIES

To provide excellent customer service to Bok Tower Gardens daily visitors upon entry and exit at the Main Gate, and during their visit to the Gardens, Visitor Center and Information Desk. To assist the Visitor Engagement department with event and administrative support; manage and run reports for the department. To ensure daily visitors and groups are greeted, oriented and provided assistance needed, and to attend to and resolve questions, comments, issues and concerns in an exemplary professional and personal manner. To respond to visitor/staff emergencies following proper emergency procedures. To assist with programming that fosters appreciation, builds knowledge, and cultivates a connection to Bok Tower Gardens' mission. To handle all transactional activities for visitors using the Gardens membership, admission and ticketing software, Altru To provide wedding and rental clients familiarization/site tours. To work positively with, coordinate and train Information Desk volunteers, as well as, all BTG volunteers, as needed. Serve as Supervisor on Duty for Special Events as needed; clear the Gardens of visitors after operating hours have ended. To promote all aspects of Bok Tower Gardens including (but not limited to) special events, weddings and rentals, Pinewood tours, the Program & Event offerings, art sales, Café, Gift shop and membership. Assist with monthly reporting for Visitor Services and Education Department or as needed Perform other duties as assigned by Supervisor or Director.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent customer service and people skills Event and talent management Dependable and trustworthy Organized and detail oriented Strong interpersonal, problem solving, and communication (written and verbal) skills Ability to work independently as well as part of a team effectively Ability to interact and work harmoniously with a diverse paid and non-paid staff Ability to accurately handle large amounts of money Intermediate to advance level software proficiency in Microsoft Word, Excel, Outlook and Internet required, plus; Thorough knowledge of modern office practices and procedures and the use of office machinery and equipment required, plus; Ability to manage multiple tasks, with excellent organizational and follow-up skills; Professional manner and appearance; Ability to work with minimal instruction or supervision

Requirements:

EDUCATION AND TRAINING

High School diploma or equivalent preferred, plus; Previous guest experience and customer service experience dealing with a high volume of visitor/public contact; excellent human relations skills to deal effectively with visitors/public in person or on the telephone preferred, plus; Previous cashier experience preferred Experience coordinating small to mid-size events

WORKING CONDITIONS

Continuous communication with staff, volunteers, visitors, and management Occasional after hours or evening work may be required to provide staff support for special events Weekend and holiday work required Occasional bending, stooping, reaching, crouching or light lifting (up to 30 lbs) Prolonged periods of time standing or sitting