Support Services Supervisor

Precision in Every Call. Integrity in Every Record. Lead the Teams that Power Public Safety. This recruitment is being conducted to establish an el igibility list which will be used to fill a future vacancy for this position. Applications will be accepted on a continuous basis, with the initial screening process scheduled to begin on May 4, 2026. Apply now to ensure you are part of our first round of candidate reviews! Fountain Valley Police Department The City of Fountain Valley is nestled in the heart of Orange County, California. With approximately 60,000 residents, we are a mid-sized, full-service Police Department that proudly serves our wonderful community, dedicated to protecting life, property, and public safety. With City events like our Summerfest and Concerts in the Park, we actively participate alongside community members to build a safe and vibrant City. The City of Fountain Valley is only 7 miles from the beach with countless restaurants, entertainment venues, shopping centers, and Disneyland within 15 miles radius of the City, providing many options for a rich work-life balance. The Mission Led by Chief Craig Heredia, the Fountain Valley Police Department is committed to courage, duty, and public trust. We are seeking a strategic leader to join our Support Services Division and ensure the operational integrity of our frontline services. About the

Role:

We are seeking a High-Level Operations Strategist to lead the vital support pillars of our department. This position provides direct leadership and oversight for both the Dispatch Center and the Records Bureau , as well as the Front Desk and Police Cadet programs. In this mission-critical role, you will directly supervise and mentor a dedicated team of professionals, including:

Dispatchers:

8 Full-Time, 1 Part-Time, and 1 Lead.

Records Clerk:

3 Full-Time, 1 Part-Time, and 1 Lead. Police Cadets and Front Desk personnel

EXCELLENT BENEFITS INCLUDE 4

% base salary increase in July 2026 An incredible retirement / pension: CalPERS (2%@60 for Classic or 2%@62 for PEPRA) Flex dollars for CalPERS medical HMO/PPO plans Matching deferred compensation contribution (up to $225 per month) City-paid long-term disability insurance Generous leave accruals 11 paid holidays, including one floating holiday Under the general direction of the Support Services Manager, formulates, develops and implements operational goals, objectives, policies and work procedures and standards for the Records, Dispatch, Front Desk and Police Cadets. Analyzes and troubleshoots systems and procedures to minimize problem areas and improve efficiency. Supervises subordinate staff including conducting radio/telephone audits, completes performance evaluations and employee training. Enforces strict adherence to regulations and procedures governing the security and privacy of criminal history records and personnel information. Ensures the maintenance of comprehensive logs, files and reports. Compiles, tabulates, records and checks statistical data and prepares related reports. Assists departmental staff and the public in person, by telephone and at the front desk. Responds to requests for information from the public and outside agencies; answers routine questions and/or responds to more complex inquiries requiring the interpretation of laws, policies, and procedures including but not limited to, California Public Records Act Requests and Subpoenas. Responds to questions and complaints from the public in accordance with departmental procedures.

EDUCATION

Graduation from an accredited college or university with a Bachelor's degree in public administration, business administration or a related field is required.

EXPERIENCE

At least three (3) years of experience in public safety environment, with Records and/or Dispatch experience preferred. Supervisory experience is highly desirable.

SPECIAL REQUIREMENT

Must be able to work a flexible schedule to include emergency call back, shift work, nights, holidays, and weekends to accommodate City needs. To access the full class specification, including a comprehensive list of all duties, responsibilities, and skills required, please click on the following link: Support Services Supervisor . To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Please ensure that all required documents are attached to the application. After documents are scanned and saved as a file on your computer, click on the "Add Attachments" link in the Job Application step of the employment application in order to upload the files. Documents must be entirely legible. Faxes, postmarks and hand delivery will not be accepted. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. Incomplete applications will be disqualified. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and/or updated before applying for the position. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. If you require technical assistance, please review the Government Jobs Online Employment Application Guide or contact their toll-free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer, or browser used to submit the application.

QUESTIONS REGARDING THIS RECRUITMENT SHOULD BE SENT TO

hr@fountainvalley.gov .

SELECTION PROCESS

: The selection process may include one or more of the following: application review, written test, performance exam, and/or oral interview examination. The employment application and supplemental questions will be evaluated based on the employment standards and minimum qualifications listed above.

IMPORTANT RECRUITMENT INFORMATION

: All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully completing all components of the pre-employment process which may include but is not limited to: reference checks, background investigation, credit check, California Department of Justice (DOJ) criminal history check (Live Scan fingerprinting), and pre-employment medical examination. The City of Fountain Valley is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodations during the selection process must notify the Human Resources Department at least 72 hours in advance of the test date.

NOTE:

The above statements are intended to describe the general nature and level of work performed by persons assigned to this job. They are not intended to be a comprehensive list of all duties, responsibilities and skills required.