Billing & Claims Specialist Full-Time | Memphis, TN | On-Site About the Practice Memphis Family & Cosmetic Dentistry is a growing, modern dental practice located at 845 S Highland St in Memphis, TN. We provide a full range of dental services including general dentistry, cosmetic procedures, dental implants, and emergency care. As we continue to expand our patient base and service offerings, we are seeking a skilled and detail-oriented Dental Insurance Billing & Claims Specialist to join our team full-time and help bring our claims submissions up to date. Position Overview The Dental Insurance Billing & Claims Specialist is responsible for managing the complete insurance billing cycle — from claim submission through payment posting and denial resolution. This role requires a self-starter who can work independently to identify and clear a backlog of outstanding claims while maintaining accurate and timely submission of new claims going forward. This is a full-time, on-site position (40 hours/week). Key Responsibilities Review, prepare, and submit dental insurance claims accurately and in a timely manner (paper and electronic) Identify and work through existing backlog of unsubmitted or outstanding claims Follow up on unpaid, denied, or rejected claims and appeal as necessary Post insurance payments and adjustments to patient accounts Verify patient insurance eligibility and benefits prior to treatment Communicate with insurance companies to resolve claim issues, obtain prior authorizations, and clarify coverage Coordinate with front desk and clinical staff to ensure accurate coding and documentation for billing purposes Identify billing errors or coding discrepancies and correct prior to submission Maintain organized records of all claims, payments, and correspondence Generate and review aging reports; prioritize follow-up on overdue claims Stay current on dental CDT codes, insurance policy changes, and billing regulations Assist with patient billing questions and account inquiries as needed Required Qualifications Minimum 2 years of dental insurance billing experience — required Proficiency with dental practice management software (Dentrix, Eaglesoft, Open Dental, or similar) Strong working knowledge of dental CDT codes and insurance billing procedures Experience submitting claims through dental clearinghouses (e.g., Availity, Change Healthcare, Dentrix Ascend) Familiarity with major dental insurance carriers (Delta Dental, Cigna, Aetna, MetLife, BlueCross BlueShield, Medicaid) Ability to read and interpret explanation of benefits (EOB) documents Strong attention to detail and high degree of accuracy in data entry Excellent organizational and time management skills Ability to work independently and manage a backlog efficiently Strong written and verbal communication skills Preferred Qualifications Experience with Medicaid dental billing in Tennessee Knowledge of coordination of benefits (COB) between primary and secondary insurance Certified Dental Coder (CDC) or Certified Professional Coder (CPC) designation Experience working in a multi-provider or high-volume dental practice Compensation & Benefits Competitive salary commensurate with experience Full-time schedule, Monday through Friday Paid time off

Pay:

$18.00 - $26.00 per hour

Work Location:

In person