Collections Manager

Collections Manager Conexwest Shipping Containers - 2.5 Lathrop, CA Job Details Full-time $75,000 - $85,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Paid sick time Qualifications Teamwork Operations management Bachelor's degree Business Administration Certified Debt Collection Professional (CDCP) Full Job Description We are seeking an experienced and results-driven Collections Manager to lead and oversee the company's collections operations at our Lathrop, CA location. This role is responsible for managing accounts receivable collections activities, reducing delinquent accounts, improving cash flow, and leading a team of collections professionals. The ideal candidate has strong leadership skills, excellent negotiation abilities, and experience working in fast-paced logistics, container, transportation, or industrial environments.

Key Responsibilities Collections Operations:

Manage daily collections activities to ensure timely recovery of outstanding balances Monitor aging reports and drive reduction in past-due accounts and DSO (Days Sales Outstanding) Develop and implement effective collections strategies, policies, and procedures Handle escalated collection issues and negotiate payment solutions with customers Ensure compliance with company policies and applicable regulations

Team Leadership:

Lead, coach, and develop collections agents and support staff Establish performance goals and monitor KPIs for team productivity and effectiveness Conduct regular team meetings, training, and performance reviews Foster a results-driven and customer-focused team environment

Accounts Receivable Management:

Partner with finance, billing, and customer service teams to resolve invoice disputes and payment delays Review customer accounts and credit risks to identify collection concerns proactively Support month-end reporting and cash flow forecasting activities Maintain accurate account documentation and reporting records

Process Improvement & Reporting:

Analyze collections data and identify trends, risks, and improvement opportunities Implement process improvements to increase efficiency and collection rates Prepare and present reports on aging, collections performance, and cash flow metrics to leadership Utilize ERP and CRM systems to manage collections workflows effectively QualificationsEducation & Experience Bachelor's degree in Finance, Business Administration, Accounting, or related field preferred 5+ years of collections or accounts receivable experience 2+ years of leadership or management experience Experience in logistics, transportation, container, or industrial industries preferred Skills & Competencies Strong understanding of collections processes, aging analysis, and DSO management Excellent negotiation and conflict resolution skills Strong analytical and problem-solving abilities Effective leadership and team development skills Ability to manage multiple priorities in a fast-paced environment Proficiency with ERP systems, Excel, and collections/accounting software Excellent verbal and written communication skills Why Join Us Opportunity to lead a critical business function Fast-paced and collaborative work environment Direct impact on company financial performance and customer relationships Growth opportunities within a growing organization

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

Dental insurance Health insurance Paid sick time Paid time off Paid training Vision insurance

Work Location:

In person