Enrollment Inquiry Specialist California Miramar University - 3.4 San Diego, CA Job Details Full-time $24 - $28 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Customer records maintenance Phone communication High school diploma or GED Sales management systems proficiency CRM system proficiency Client interaction via phone calls Full Job Description About California Miramar University California Miramar University is a DEAC-accredited, career-focused university serving a diverse community of domestic and international students through undergraduate, graduate, and certificate programs. As our university continues to grow, we are building a talented and collaborative team committed to helping students succeed. Position Summary The Enrollment Inquiry Specialist is responsible for quickly engaging new prospective students, connecting qualified prospects with University Direct Representatives (UDRs), and scheduling appointments when a live transfer is not possible. This role helps ensure that every new inquiry receives timely, professional follow-up and a clear next step toward enrollment. Key Responsibilities Respond promptly to new prospective-student inquiries and make the initial outreach attempt within established lead-response standards during scheduled working hours. Conduct approximately 40-60 outbound calls per day, depending on lead volume and follow-up requirements. Engage prospects professionally, identify their general interests and needs, and determine the appropriate next step. Live-transfer qualified prospects to available UDRs whenever possible. Schedule qualified appointments with UDRs when a live transfer cannot be completed. Complete timely follow-up by phone, email, text, or other approved communication channels. Maintain accurate and complete HubSpot records, including notes, dispositions, transfers, appointments, and next steps. Monitor assigned leads to ensure that inquiries receive required outreach and follow-up rather than remaining without contact. Communicate common prospect questions, lead-quality concerns, and contact trends to Enrollment leadership. Collaborate with UDRs and other Enrollment team members to improve lead engagement and the prospective-student experience. How Success Will Be Measured Timely response to new leads, with a target of 90% or more receiving an initial outreach attempt within 15 minutes during scheduled working hours. Consistent outreach, follow-up, live transfers, and appointment scheduling based on available lead volume and UDR capacity. At least 95% accuracy and same-day completion of required HubSpot documentation. Professional, accurate, and student-centered communication. Consistent identification of a clear next step for assigned prospects. Required Qualifications High school diploma or equivalent. At least one year of experience in customer service, admissions, enrollment, sales, recruiting, call-center work, appointment setting, or a related field. Strong verbal communication and active-listening skills. Comfort making a high volume of outbound calls and responding quickly to new inquiries. Strong organization and attention to detail, including accurate CRM documentation. Ability to work collaboratively in a metrics-driven environment. Proficiency with standard office software and the ability to learn HubSpot and University systems. Legally authorized to work in the United States. Preferred Qualifications Experience in higher education admissions, enrollment, student services, or recruitment. Experience using HubSpot or another CRM system. Experience working with prospective students, adult learners, or international students. Bilingual or multilingual communication skills. Equal Employment Opportunity California Miramar University is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics under applicable federal, state, or local law.

Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): Can you work fully on-site in San Diego, Monday-Friday, 9:30 a.m.-6:00 p.m.? How many years of experience do you have in admissions, enrollment, customer service, sales, recruiting, call-center work, or appointment setting? Are you comfortable conducting 40-60 outbound calls per day? Have you used HubSpot or another CRM system? Are you comfortable with the posted salary range of $24.00-$28.00 per hour? Ability to

Commute:

San Diego, CA 92108 (Required)

Work Location:

In person