Office Administrator

The Office Adminstrator provides critical administrative, operational and customer service support to our Century 21 Professionals Real Estate branch offices, leaders and agents. The OA will work primarily in one location and will occasionally be asked to support other local offices. They will provide support digitally and in-person including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration & customer service. In addition, they are responsible for ensuring the agents are supported in their promotional efforts assisting with social media strategy. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

Responsibilities:

Office Organization In collaboration with our facilities and IT partners, ensure all items in the office remain in working order. Ensure needed office supplies are suffficiently stocked and organized, mail is distributed. Greet and direct agents/customers as needed. Agent Support Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business. Support Agents with any technology, process or operationally related quesions. Promote a friendly, inclusive office culture that reinforces our agent value proposition. Work with Branch Leader to provide support for new agent orientation as instructed. Transaction Support Ensure the transaction process is meticulously followed and completed with efficiency and precision. Scan physical checks, as needed. Point of contact, as needed, for following up on mission documentation or escalation of transactional issues. Database entry and updates - MLS, Skyslope, Profit Power. Branch Leader Support Support Branch Manager, as needed, with maintaining office promotional items, sales meetings, new agent orientations, support office culture, and social media marketing.

Minimum Qualifications:

1 or more years customer service experience preferred; Prior Real Estate office experience preferred. Experience with marketing support, including marketing tools and social media preferred. Strong written and verbal communication skills. Technologically proficient in all areas including, but not limited to, familiarity with various operating systems on PCs and Macs and ability to navigate computer software. Proficiency with Microsoft Office including Word, Excel, Teams, and PowerPoint. Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams. Customer focused, delivery oriented, ability to multi-task. Willingness to be "nimble" and adjust priorities, as needed. Ability to travel to additional offices in the region on an as-needed basis. HRC Realty is proud to offer a comprehensive benefits package to our employees including: Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D 401 (k) savings plan with company match Paid TIme Off (PTO) including

Holidays Life Insurance Job Type:

Full-time Pay:

$17.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person