Front Office Assistant

Job Description At Mid-Peninsula Dental Specialists, our team is the foundation of the exceptional care we provide. Serving the Bay Area, our experienced and patient-centered staff deliver high-quality periodontal, implant, and esthetic dental care in a collaborative, professional environment. Our team works together to provide a wide range of services under one roof, ensuring consistent, trusted care without the need for multiple offices. Using state-of-the-art equipment, scanners, and software, we stay on the cutting edge of dental technology to provide the best patient experience possible. Joining Mid-Peninsula Dental Specialists means becoming part of a skilled, supportive team where your contributions are valued, your expertise can grow, and your work makes a direct impact on patients' oral health and confidence. With a culture focused on personal and team development, collaboration, and patient-centered care, team members have the tools and environment to thrive. Our dental front office associates are the heart of our practice - they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care.

Qualifications:

Prior Dental Office experienced preferred Prior working experience with Dentrix Ascend preferred

Key Responsibilities:

Build and maintain productive schedules for our doctors and hygienists Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment Assist patients with understanding their treatment plan and increase dental case acceptance Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Benefits We Offer:

Paid Holidays and Paid Time Off (PTO) 401(k) Retirement Plan Health and Vision Insurance Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program Supplemental Coverage (Disability, Critical Illness, Accident) Paid Scrub Allowance Career Growth and Development Opportunities Additional information We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Working Environment & Physical Requirements Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. Additional Information All your information will be kept confidential according to EEO guidelines.