Job Title:

Field Service Coordinator Location:

Rosedale, MD Employment Type:

Full-time About Us PWTech is an engineering firm specializing in building wastewater equipment for industrial and municipal sites. We are committed to delivering high-quality products and exceptional customer service. We are looking for a motivated and detail-oriented Administrative Assistant to join our team to help manage our WorkOS platform, coordinate field visits, and oversee our ticketing system. Job Summary The Field Service Coordinator is a member of PWTech's administrative team with primary responsibility for supporting the Field Services Department . This is an administrative and coordination-focused position that serves as a central point of support for field personnel, customers, and other PWTech departments. The Field Service Coordinator assists with the day-to-day administrative needs of the office while providing dedicated support to Field Services. Responsibilities include answering and routing incoming phone calls, coordinating schedules and travel, assisting with shipping and receiving activities, maintaining service records and documentation, supporting customer communications, and helping coordinate activities between Field Services and other departments. The successful candidate will be organized, responsive, professional, and comfortable managing multiple administrative priorities in a fast-paced environment. The position requires a willingness to assist wherever needed and an understanding that, while Field Services is the primary area of responsibility, the role is part of the broader administrative team and will regularly support general office operations.

Key Responsibilities Field Visit Coordination:

Schedule and coordinate field visits with clients, contractors, and internal teams. Prepare necessary documentation and materials for field visits. Communicate with field staff to confirm schedules and logistics. Maintain a calendar of upcoming field visits and ensure all stakeholders are informed.

Ticketing System Management:

Monitor and manage incoming service requests and tickets. Assign tickets to appropriate team members and ensure timely resolution. Track ticket status and provide regular updates to customers and internal teams.

General Administrative Support:

Provide administrative support to various departments as needed. Assist with document preparation, data entry, and filing. Answer and direct phone calls, emails, and other inquiries. Organize and maintain office supplies and equipment. Qualifications Two years recent experience in support of work order administration and/or parts repair support processes. Strong organizational and interpersonal skills. Associate's degree or higher is preferred. Strong PC skills, experience using MS Office suite, MS Outlook and Excel is required. Preferred Qualifications Experience in the engineering or manufacturing industry. Familiarity with scheduling and logistics for field operations.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): What CRM/ERP/or WorkOS have you worked with?

Experience:

Customer service: 2 years (Preferred) using or managing

CRM/ERP/ or WorkOS:

2 years (Required) ticketing system: 1 year (Preferred) Ability to

Commute:

Rosedale, MD 21237 (Required) Ability to

Relocate:

Rosedale, MD 21237: Relocate before starting work (Required)

Work Location:

In person