Front Desk Receptionist

Benefits:

401(k) matching Company parties Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Renaissance Pet Resort & Spa | Banning, CA Renaissance Pet Resort & Spa is an award-winning, full-service pet care facility providing boarding, daycare, and grooming for dogs and cats. For over 23 years, we have been known for exceptional care, professionalism, and a team culture that treats both pets and people like family. We are a systems-driven, team-oriented environment where consistency and follow-through are key to delivering an exceptional client and pet experience. We are currently seeking a Front Desk Receptionist who is organized, client-focused, and experienced in a fast-paced pet care or veterinary setting. Position Overview As the first point of contact for our clients, the Front Desk Receptionist plays a critical role in creating a welcoming, efficient, and professional experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a calm and positive presence. Key Responsibilities Greet clients and pets in a warm, professional manner Manage check-in and check-out for boarding, daycare, and grooming services Answer phones, respond to messages, and handle client inquiries promptly Process payments, deposits, and account balances accurately Schedule reservations and services using Gingr software Maintain accurate client and pet records Communicate clearly with kennel and grooming teams to ensure smooth daily operations Work collaboratively with kennel and grooming departments to follow and support standard operating procedures Follow established procedures and company standards consistently Qualifications Previous front desk or receptionist experience required Experience in the pet care or veterinary industry strongly preferred Experience with Gingr software preferred Strong organizational and multitasking skills Comfortable working in a fast-paced environment Professional communication skills, both in person and on the phone Reliable, punctual, and detail-oriented What Success Looks Like in This Role Works confidently within established systems and procedures Communicates questions or concerns clearly, then supports team decisions Maintains strong time management and follows through on responsibilities Contributes to a consistent, team-oriented environment Takes ownership of tasks and completes them without close supervision Compensation & Schedule $18 to $20 per hour, depending on experience Opportunity for additional income through generous client tips Full-time and part-time positions available Weekend availability required Health, dental, vision, and chiropractic insurance. Matching 401k Vacation and Sick leave Employee discounts Why Join Renaissance Pet Resort & Spa Be part of a respected, established, and award-winning business Work with a supportive and experienced team Opportunity for growth within the company Make a meaningful difference in the lives of pets and their families