A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
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Company:
RB Performance Garage Location:
Sarasota/Bradenton, Florida Work Options:
In-Person or Remote Pay:
Based on experience and performance, with bonus opportunities RB Performance Garage is looking for a dependable, organized, and highly efficient Call Receptionist and Lead Appointment Setter to join our growing team. This position will focus on contacting incoming leads and making the first point of contact with customers who have inquired about our services. The primary goal is to turn qualified inquiries into scheduled appointments while beginning a professional relationship between the customer and RB Performance Garage. The person in this role will gather all necessary customer and vehicle information, organize it into a complete lead data sheet, and prepare the information for one of our closers or service advisors to continue the process. This is not a traditional sales position. You will not be responsible for closing deals, negotiating prices, or pressuring customers into making purchases. However, applicants should understand the responsibilities and communication style of a professional appointment setter. Primary Responsibilities Contact new leads and inquiring customers by phone, text, or other approved communication methods Make professional and welcoming first-contact calls Gather complete customer, vehicle, service, modification, budget, and scheduling information Organize all collected information into an accurate lead data sheet Schedule qualified customers for appointments or consultations Prepare leads for transfer to a closer, service advisor, or specialist Begin building a positive and professional customer relationship Perform weekly or monthly follow-ups with existing and previous customers Maintain organized notes, records, and follow-up schedules Communicate customer needs clearly to the appropriate team member Follow RB Performance Garage communication procedures and customer service standards Preferred Qualifications Previous experience as an appointment setter, receptionist, call center representative, customer service representative, or lead coordinator Strong phone communication and active-listening skills Ability to gather detailed information without confusing or overwhelming the customer Strong organization, note-taking, and data-entry abilities Ability to communicate professionally and efficiently Dependable follow-up habits Comfortable working independently and managing multiple leads Experience working with customer relationship management systems, spreadsheets, or lead-tracking software Automotive knowledge is strongly preferred Previous experience working for an automotive repair shop, performance shop, dealership, parts company, or similar business is highly preferred Compensation and Opportunities Pay will be based on experience, skill level, reliability, and overall performance. Performance bonuses are available once established criteria and appointment-setting goals are met. Applicants who consistently exceed expectations, maintain strong customer communication, and produce high-quality appointments may be considered for additional pay increases and future opportunities within the company. For someone with strong experience, discipline, and an overachieving mindset, this position may grow into additional responsibilities or higher-paying opportunities. About RB Performance Garage RB Performance Garage is a family based automotive performance shop which handles everything from general automotive repairs and maintenance to complete performance builds and four-digit-horsepower vehicles. We are continuing to expand our team as we move toward relocating into a state-of-the-art facility. Customers from across the country contact and ship their vehicles to us for professional repairs, performance upgrades, diagnostics, and complete builds. Our team is young, motivated, family-oriented, and focused on growth. We are looking for people who communicate well, work efficiently, take responsibility, and want to grow alongside the company. How to Apply For questions or employment inquiries, please contact: 941-899-5479 941-586-4562 941-961-5796 Applicants should be prepared to explain their previous experience with customer calls, lead follow-ups, appointment setting, data entry, automotive businesses, or similar positions.
Pay:
$15.00 - $25.00 per hour
Benefits:
Employee assistance program Employee discount Flexible schedule Relocation assistance People with a criminal record are encouraged to apply
