Full-Time Tennis Front Desk Associate Gulf Harbour Yacht and Country Club - 3.6 Fort Myers, FL Job Details Full-time From $20 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Merchandising No experience needed Cash register Attention to detail Full Job Description Gulf Harbour Yacht & Country Club Full-Time | On-Site Love working with people and creating exceptional experiences? You don't have to be a tennis expert to join our team! Gulf Harbour Yacht & Country Club is seeking a friendly, energetic, and service-driven Full-Time Tennis Front Desk Associate to join our team. This is an exciting opportunity to work in a premier private club environment featuring state-of-the-art tennis facilities and five-star golf and country club amenities . At Gulf Harbour, our Members are at the heart of everything we do . We are looking for someone who understands that five-star service means more than completing a task—it means anticipating needs, paying attention to the details, building genuine relationships, and making every Member and guest feel welcomed and valued. What You'll Do As an important part of our Tennis team, you'll be one of the first points of contact for our Members and guests and help create a seamless, welcoming, and enjoyable experience both on and off the courts.

Responsibilities include:

Deliver warm, professional, and attentive five-star Member and guest service Greet Members and guests and assist with daily Tennis Front Desk operations Coordinate court reservations, scheduling, and tennis-related requests Answer phones, take accurate messages, and assist with Member questions Process retail sales and become proficient with the Club's point-of-sale (POS) system Assist with merchandise, inventory, ordering, and Tennis Shop organization Communicate and coordinate professionally with tennis vendors Assist with tennis events, tournaments, programs, and special activities Create attractive event flyers and promotional materials Utilize Microsoft Excel, PowerPoint, and Word for administrative and departmental needs Maintain an organized, polished, and welcoming front desk and Tennis Shop environment Communicate and work effectively with Tennis staff, vendors, and other Club departments Anticipate Member needs and use good judgment and problem-solving skills to address questions or concerns professionally Take initiative and assist wherever needed to support the Tennis team and exceptional Member experience What We're Looking For We're looking for someone who is friendly, outgoing, dependable, and comfortable interacting with Members and guests . You should enjoy working with people, take pride in providing exceptional service, and thrive in a busy, member-focused environment.

Qualifications include:

Friendly, outgoing personality with a genuine desire to help others Strong customer service, interpersonal, and communication skills Excellent problem-solving skills with the ability to handle situations calmly and professionally Professional conduct, appearance, and demeanor Proficiency with Microsoft Excel and PowerPoint Comfortable learning and using point-of-sale (POS) systems and other Club technology Strong attention to detail with excellent organizational and multitasking skills Ability to prioritize responsibilities while maintaining exceptional Member service Ability to work effectively both independently and as part of a team Dependable, punctual, and willing to take initiative Ability to communicate professionally with Members, guests, coworkers, and vendors Ability to work successfully in a busy, fast-paced, member-focused environment Ability to stand for extended periods and perform the physical requirements of the position Flexibility and willingness to assist outside assigned duties when needed to support Members and Club operations Previous customer service, hospitality, private club, retail, recreation, or front desk experience is preferred but not required No Tennis Experience? No Problem! Tennis experience is not required — we will train the right person. What matters most is your attitude, professionalism, dependability, and commitment to delivering the five-star service our Members expect and deserve . Schedule This is a full-time, on-site position . Candidates must be able to work a flexible schedule, as business and Member needs require. Availability for weekends, holidays, tournaments, special events, and other peak Club periods may be required. This position is not eligible for remote work. Why Gulf Harbour? At Gulf Harbour Yacht & Country Club, we believe exceptional facilities deserve exceptional service. You'll have the opportunity to work in a premier private club environment featuring state-of-the-art tennis facilities and five-star golf and country club amenities , while getting to know and building relationships with the Members we serve every day. Our mission is to provide our Members and guests with exceptional lifestyle experiences through superior service. Our Members are our priority , and every team member plays an important role in delivering the personalized, attentive, and memorable experience they expect from Gulf Harbour. If you're enthusiastic, people-focused, and ready to bring your energy and commitment to exceptional service to our Tennis team, we'd love to meet you! Gulf Harbour Yacht & Country Club is an Equal Opportunity Employer.

Pay:

From $20.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person