Front Desk Receptionist

Overall Seeking a Front Desk Receptionist to serve as our patient's first point of contact and oversee the front desk reception at Haven Acupuncture & Chinese Medicine. Responsibilities include scheduling, checking in / checking out patients, turning over treatment rooms, filing, input into marketing plans and social media, and administrative tasks.

• Please note that this is not a summer position. We are looking for someone who wants to build a career with us and stay with us long-term.
• Our ideal candidate is honest, friendly, reliable, attentive, detail oriented, organized, great at time management and multi-tasking, follows directions, and is service-minded and skilled at delivering an exceptional patient experience while also supporting our practitioners.

We're looking for someone truly enjoys interacting with patients and has a passion for wellness and a healthy lifestyle and can personify this image for our patients. The dress code is a neat and clean, professional business casual appearance. References and background check required. If you perform best in an action-packed, fast-paced work environment, then this is not the place for you. We pride ourselves in providing a very soothing, relaxing environment that does not feel rushed. Detailed responsibilities

• Deliver a consistent exceptional patient experience. Treat all patients with respect, appreciation, interest, kindness, and compassion.
• Answer the phone, answer general questions, schedule patients, and keep a phone log.
• Respond to patient email inquiries.
• Maintain updated and accurate records of bookings and payments in the scheduling and payment systems.
• Create new patient files and retrieve and return patient files each day.
• Greet patients and show them to the appropriate treatment room.
• Check out, receive payment, and reschedule patients.
• Recommend additional services as appropriate.
• Respect patient's privacy and adhere to HIPAA guidelines.
• Address any questions or concerns in a friendly and timely manner.
• Turn over treatment rooms: change sheets and wipe down table and instruments.
• Complete daily task checklists.
• Maintain inventory of supplies.
• Make sure treatment rooms and bathrooms are stocked.
• Empty garbage as needed.
• When time allows, research and help with marketing and office-related topics.
• Provide input to and help execute patient feedback and retention plans.
• Help with office administrative work as needed, e.g., business cards, signage, etc.
• At the end of each day, share completed checklists and logs, and any patient questions or concerns. Use good judgement and communicate any pressing concerns as they arise. Skills
• Work experience as a receptionist or similar role.
• Computer software proficiency, preferably experience with Square and Acuity, or similar applications.
• Excellent communication and organizational skills.
• Aptitude for taking direction and ability to consistently follow directions. Education
• High school diploma required; associate or bachelor's degree preferred. Work hours and Pay
• Monday, Tuesday, Wednesday, Thursday, and Friday from 9am - 3pm.
• $18 - 20 / hour.
• Unpaid vacation when the office is closed, and up to two calendar weeks of additional unpaid vacation.

Job Type:

Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Application Question(s): This is a permanent position (not a summer-only job). Are you looking for a permanent position that lasts beyond the summer?

Work Location:

In person