A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Front Desk Agent Comfort Suites Bush Intercontinental Airport 15555 John F. Kennedy Blvd. Houston, TX 77032
Job Type:
Full-Time /
Part-Time Department:
Front Desk / Guest Services Job Summary Comfort Suites Bush Intercontinental Airport is seeking a friendly, dependable, and professional Front Desk Agent to join our team. The Front Desk Agent is responsible for providing excellent customer service while managing guest check-ins, check-outs, reservations, payments, phone calls, and guest requests. As one of the first and last people our guests interact with, the Front Desk Agent plays an important role in creating a welcoming, professional, and positive hotel experience. We are looking for someone who communicates well, stays organized during busy periods, handles guest concerns professionally, and can be trusted to follow hotel procedures accurately. Key Responsibilities Greet and welcome guests in a friendly and professional manner. Perform guest check-ins and check-outs accurately and efficiently. Handle reservations, cancellations, modifications, and room assignments. Verify guest identification, payment information, and reservation details. Process cash and credit card payments accurately. Issue receipts and maintain an accurate cash drawer. Answer incoming phone calls and assist guests with questions and reservations. Respond promptly and professionally to guest requests and concerns. Resolve basic guest complaints and escalate serious issues to management when necessary. Maintain accurate guest information, reservation records, and daily reports. Communicate important information between front desk shifts. Coordinate with housekeeping to monitor room status and availability. Coordinate with maintenance when guests report problems with their rooms. Monitor arrivals, departures, special requests, and room assignments. Assist guests with hotel information, directions, transportation, and local information. Maintain a clean, organized, and professional front desk and lobby area. Follow hotel procedures regarding guest privacy, room keys, payments, and security. Follow all company policies, safety procedures, and customer service standards. Complete assigned front desk duties and shift responsibilities before leaving. Qualifications No prior experience is needed. Previous hotel front desk or customer service experience is preferred. Strong customer service and communication skills. Must be comfortable communicating with guests in English. Bilingual English/Spanish is a plus. Basic computer skills required. Ability to learn and use hotel reservation and property management systems. Comfortable handling cash and credit card transactions. Must be dependable, punctual, and have a strong attendance record. Must be organized and able to manage multiple responsibilities at the same time. Must be able to remain calm and professional when dealing with difficult situations. Must be able to work independently and follow hotel procedures. Must have reliable transportation. Must be authorized to work in the United States. What We Are Looking For Our ideal Front Desk Agent is: Friendly and welcoming Dependable and punctual Professional in appearance and communication Honest and responsible Patient with guests Organized and detail-oriented Comfortable working independently Able to solve problems calmly Willing to work as part of a team Schedule Hotel operations run 24 hours a day, 7 days a week. Applicants should have flexibility depending on the position and shift available. Weekday availability Weekend availability Holiday availability Morning, evening, or overnight shifts may be available Reliable attendance and arriving on time for scheduled shifts are essential for this position. Benefits Employee hotel discounts Opportunities for growth and advancement Stable work environment On-the-job experience in hotel operations and guest services Join Our Team If you are friendly, dependable, responsible, and enjoy helping people , we encourage you to apply. We are looking for team members who take their responsibilities seriously, provide excellent service to our guests, and help create a welcoming and professional environment at Comfort Suites Bush Intercontinental Airport.
