Find Jobs
Find Jobs Near You – Available Work in Your Location
Find & Apply For Billing Clerk / Specialist Jobs in Provo, Utah
Browse jobs from a variety of sources below, sorted with the most recently published, nearest to the top. Click the title to view more information and apply online.
Skip to job details
Now viewing: Customer Service Representative Utility Billing
FS
Five Star Solutions
Customer Service Representative Utility Billing
Entry-Level JobVerifiedNo experience needed
Choose a Location
This role is available in multiple locations. Pick one to apply.
Job Description
Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns. The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience. This is a remote position for those that reside in =
AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
\n Responsibilities Assist customers with questions regarding their natural gas bills and account balances Process and assist with customer payments Research and resolve account-related issues Explain billing information, charges, and payment options clearly Update and maintain accurate customer account information Handle customer questions and concerns professionally and efficiently Follow established procedures and privacy requirements Document customer interactions accurately Escalate issues when additional assistance or authorization is required Provide excellent customer service on every interaction Qualifications 1 year Previous customer service, call center, or office experience preferred Strong verbal and written communication skills Comfortable working with billing and account information Strong attention to detail Ability to navigate multiple computer systems Professional and empathetic approach to customer concerns Reliable attendance and punctuality Ability to work independently and as part of a team Comfortable handling potentially difficult customer interactions Must be comfortable cross training on other accounts \n $14- $14 an hour Starting pay
- $14/hr plus shift differential(extra $1/hr nights & wkds) Working hours between
- 6:00am-8:00pm (MST) ; Work Days
- M-F Paid Training
- typically 1 week in length from 7:00am-4:00pm Mon-Fri (MST) Status
- Full Time 40 hours, Benefit eligible 1st of month after 60 days \n Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.