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Human Resources / Labor Relations Specialist
Redmond, WA

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Microsoft

Sr. Labor Relations Manager

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Job Description

Building Labor Relations-Related Capability Identifies the appropriate approach and leverages resources to enhance manager capability by conducting one-on-one consulting/coaching with business leaders, or by engaging relevant Human Resources partners to advise and guide them on labor issues, regulations, and best practices. Identifies and aggregates labor relations-related training needs within the business, region, or geography supported. Develops implementation plans to address identified labor relations-related training needs, develops relevant trainings, and coordinates and/or delivers training sessions on effective labor relations practices and topics to management, business leadership and relevant Human Resources partners and leadership. Enforces labor laws, regulations, contractual obligations, and collective bargaining agreements and ensures that all contact between business and ERBs is underpinned by appropriate security principles. Partners with Corporate, External, and Legal Affairs in labor contract and collective bargaining negotiations and labor arbitrations. Interprets and administers labor contracts in partnership with Corporate, External, and Legal Affairs and relevant business and Human Resources partners tied to contractually obligated terms and conditions of an employee representative body's (e.g., union) or members' employment (e.g., compensation, scheduling, hours, union practices). Engages with employee representative bodies (e.g., unions) and management as part of the Labor Management Committee to resolve issues. Negotiates with employee representative bodies on mid-term bargaining issues in partnership with Corporate, External, and Legal Affairs. Manages labor relations processes for a business, region, or geography by reviewing progress and making recommendations on project/program management, integrating security best practices in all key processes. Provides project guidance related to prioritization, timelines, budget, resourcing, and impact. Provides expert consulting services to managers and employees related to labor relations programs, processes, and initiatives. Manages, distributes, and oversees queries or requests through relevant channels (e.g., Customer Relationship Management [CRM], queue management system) for a business, region, and geography. Develops recommendations for increasing the effectiveness of operating model that ensures productive and positive labor relations. Builds a mentoring partnership with local Corporate, External, and Legal Affairs (CELA) and labor relations subject matter experts. Coordinates scalable local HR and Product teams in consulting on commercial or cultural matters with relevant unions, works councils, or employee representatives. Proactively seeks to strengthen positive relationships with employee representative bodies (e.g., union) representatives and leaders. Works with employee representative bodies to determine the scope of potential bargaining units and manages organizing activity. Maintains and utilizes a feedback loop with Human Resources (HR) and Corporate, External, and Legal Affairs (CELA) to ensure awareness of, and advise on any business decisions that may impact employee representative bodies represented employees and acts as Labor Relations Representative on Labor Management Committees (LMC). Improves relationships with managers and business stakeholders to consult and inform on decisions that impact business units. Maintains relationships with external stakeholders (e.g., employee associations, government institutions, union federations) to maintain continuous communication and engagements on complex recurring and/or ad hoc programs related to labor forces. Directs the diagnostics and resolution of issues with high-level complexity, visibility, and risk related to labor laws and regulation or contractual concerns/violations, both independently and by collaborating with employee representatives, managers, and peers in Human Resources and Corporate, External, and Legal Affairs as appropriate. Leads the mediation of discussions between employee representatives and the company to resolve conflict and address and resolve labor disputes and grievances. Implements solutions to address issues based on labor laws and regulations, contractual obligations, and established principles and culture, while prioritizing employee and labor experiences to maintain a safe and professional work environment. Interprets trends in labor relations, legislative, and regulatory environments that may impact labor relations and makes recommendations on changes within Human Resources policies to align with external expectations. Understands precedence that has been set and anticipates long-term impacts of short term decision-making. Collaborates with Human Resource Consulting and Human Resources Business Partners to administer and investigate potential and/or actual labor dispute and employee representative bodies (e.g., union) grievance cases and implementing appropriate remediation or dispute resolution in conjunction with a business, region, or geography, and other Human Resources peers (e.g., Human Resources Business Partners, Corporate, External, and Legal Affairs, Public Relations, Global Security, Benefits) in accordance with applicable labor laws and regulations, union contracts, and collective bargaining agreements. Partners with relevant internal parties (e.g., Workplace Investigation Team [WIT], Business and Regulatory Investigation [BRI], Labor Management Committee, Corporate, Corporate, External, and Legal Affairs, Global Employee Relations [GER]) in parallel investigations. Ensures appropriate documentation of issues with a focus on maintaining security and confidentiality of sensitive labor relations data. Establishes and advocates for application of security principles in all disputes/grievances. Master's Degree in Business, Labor Relations, Human Resources, Law, or related field AND 4+ years experience in human resources operations, labor relations or related field OR Bachelor's Degree in Business, Labor Relations, Human Resources, or related field AND 7+ years experience in human resources operations, labor relations or related field OR equivalent experience. 5+ years handling complex labor relations matters independently and influencing senior leaders OR equivalent experience. Master's Degree in Business, Labor Relations, Human Resources, Law, or related field AND 8+ years experience in human resources operations, labor relations or related field OR Bachelor's Degree in Business, Labor Relations, Human Resources, or related field AND 12+ years experience in human resources operations, labor relations or related field OR equivalent experience. 3+ years experience resolving employee-related issues tied to employees covered by a collective bargaining agreement or union contract (e.g., contract negotiations, mediation). 3+ years experience leading and executing projects in a complex and matrixed organization. Society for Human Resource Management Certified Professional (SHRM-CP) or Human Resource Certification Institute (HRCI) Professional in Human Resources (PHR) certification.

Benefits

  • Dental Insurance