Freight Forwarding Operations Manager

Freight Forwarding Operations Manager Cerritos, CA Job Details Full-time $93,000 - $98,000 a year 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Prescription drug insurance Qualifications Computer operation Microsoft Excel Customer relationship building Maintaining an organized workspace Microsoft Outlook Operations management Import management Phone communication Procedural guides 5 years Computer literacy Regulatory compliance Logistics English Trade compliance Supply chain transportation management Freight forwarding logistics Client invoicing Supervising experience Bachelor's degree Decision making Data entry Profit & Loss statement Safe environment creation Organizational skills NVOCC Customs documentation preparation 10 key typing Clean workspace maintenance Senior level Profit and loss analysis International trade regulations Transportation documentation for distribution operations Client interaction via phone calls Customs clearance management Full Job Description We are a well-established domestic and international freight forwarder and we provide service by air, ocean, truck and rail. We are looking for a dynamic individual with a background in full service logistics coordination.

Job Description:

You will be managing customer shipments for import, export and domestic moves... Your position will be the single point of contact for the customer from quotation stage all the way through billing. You will not only coordinate with existing customers, but also work closely with custom brokers, warehouses, truckers, overseas offices/ agents and manage other operations staff. Has excellent skills in data entry of transportation data from a regulatory and tracking perspective. Confidence in the ability to make good decisions. Ability to make good and quick resolutions pertaining to logistics and shipping related issues. Insures regulatory requirements and proper documentation, including transit documents and customs clearances for shipments. -Ensure documentation is accurately processed, distributed and released to the respective carrier, forwarders, brokers, warehouses, truckers, customers and agents in a timely manner. Prepare all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures. Accurately and quickly prepare arrival notices and other shipping related documents. Maintain courteous, prompt and efficient customer relations. Oversee and complete accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained. Oversee the pick-up and transfer of shipments with our various offices and partners. Establish and maintain all necessary procedures to assure a clean, properly organized, safe and healthy environment for all personnel. Establish knowledge of Incoterms and commercial invoice requirements. Manage other operations staff. Help assist with P & L's Generate reports for the clients. Help assist and prepare quotations to the customers. Regularly check and evaluate our vendors' fees. Assist with bookings.

Job Requirements:

At least 5 years experience in NVOCC operation on a supervisory or managerial level. Have an in depth knowledge with

AIR/ OCEAN

for both import and export operation. Understanding Customs Regulations is essential. Constant phone communication with customers is a must. (Must be comfortable working via phone as well as email). Must be computer literate with experience in Outlook, Excel, Word, and online shipping applications. Must be able to handle multiple tasks at any one time, deal with stress and fast paced work environment. Is able to anticipate problem and provides solution before a problem arise. Is able to prepare comprehensive SOP's per the client's and the department's requirements. Has a good knowledge with Export Compliance Knows how do to AES and ISF Filing. Must be able to check and reply emails in evenings or as needed. Team Player, Consistency in Job Performance and can work well under pressure. Bachelor's Degree is a plus. Proficient in English language both oral and written Integrity, Professionalism and Honesty are essential values we are looking in a candidate.

Skills:

Transportation background to include: experience with ocean/air Import and export Ability to stay focused; be quick and efficient Excellent verbal and written communications skills Proficiency in CargoWise is a must and intermediate with Word and Excel Strong organizational skills and the ability to prioritize Independent thinking and creativity Proficient in the 10-key typing Able to learn the company's computer software Dedication and Respectful to the customer Reliable, Honest, Team worker Excellent people and team-building skills

Job Type:

Full-time Pay:

$93,000.00 - $98,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Prescription drug insurance Referral program Retirement plan Vision insurance

Work Location:

In person