Join a Company That's Growing Accurate Backflow & Plumbing is growing, and we're looking for an experienced, dependable, and highly organized Office Specialist / Plumbing Dispatcher to join our team. We are seeking a professional who thrives in a fast-paced environment, enjoys helping customers, can confidently manage a high volume of phone calls, and has exceptional attention to detail. This is a Level II office position designed for someone with extensive office and phone experience who can work independently, think critically, and contribute to the continued growth of our company. If you're looking for a long-term career with opportunities to grow alongside a successful company, we'd love to hear from you. Key Responsibilities Customer Service & Phone Support Answer a high volume of inbound customer calls professionally and efficiently. Schedule plumbing and backflow service appointments. Respond to customer inquiries and provide outstanding customer service. Recommend Accurate's services when appropriate. Communicate clearly with customers regarding scheduling, service updates, and expectations. Dispatch & Scheduling Coordinate daily schedules with field technicians. Assist with dispatching, routing, and technician logistics. Help resolve scheduling conflicts while maintaining excellent customer service. Monitor daily workflow to ensure efficient operations. Office Administration Process customer information accurately. Maintain detailed records and documentation. File backflow certifications with local municipalities. Support management with administrative and operational tasks. Assist in identifying and improving office procedures and workflows. We're Looking for Someone Who Enjoys working in a fast-paced office where no two days are the same. Can manage multiple priorities without sacrificing accuracy. Has excellent communication and customer service skills. Is highly organized and detail-oriented. Enjoys solving problems and finding customer-focused solutions. Takes initiative and works well with minimal supervision. Wants to contribute to the growth and long-term success of the company. Minimum Qualifications Required Minimum 3 years of professional office experience Minimum 3 years of high-volume phone/customer service experience Excellent written and verbal communication skills. Strong typing and computer proficiency. Exceptional organizational and multitasking abilities. Ability to work efficiently in a fast-paced environment. Strong attention to detail and commitment to accuracy. High School Diploma or equivalent. Preferred Experience in plumbing, construction, HVAC, electrical, or another home service industry. Dispatching or scheduling experience. Experience using service management or dispatch software.

What We Offer Competitive pay:

$21.00-$25.00 per hour (based on experience) + Commission Opportunities Paid Time Off Stable, full-time employment Opportunities for advancement as our company continues to grow A supportive team environment where your contributions make a difference Before You Apply This position is best suited for experienced office professionals who are comfortable managing multiple responsibilities, handling a busy phone system, maintaining accuracy under pressure, and delivering exceptional customer service. If you have extensive office experience, enjoy staying busy, and are looking for a career—not just a job—we encourage you to apply.

Pay:

$21.00 - $25.00 per hour

Benefits:

Paid time off

Work Location:

In person