An Assistant General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
We are a mid-sized property management company, and we are looking for an Assistant Manager for an apartment community.
Assistant Managers:
They are responsible for providing direct support to the Property Manager in performing move-in/ move-out functions as well as administrating one or more critical property management functions (lease renewals, marketing, resident retention, and/or rent collection and reporting).
ESSENTIAL JOB FUNCTIONS
1. Customer Relations a. Receive, investigate, and resolve resident concerns. Meet with new residents and thoroughly explain their rights and responsibilities. Where applicable, coordinate social programs or other activities. b. Perform daily grounds inspections. Identify any problem areas, address all areas of concern with the property manager and maintenance supervisor, and ensure the discrepancy is immediately corrected. c. Walk model units and tour path each morning; ensure model is clean and orderly. d. Draft and deliver renewal letters. e. Enter tenant concerns and enter work requests into Yardi. Communicate work order request to maintenance supervisor, review completed work orders for quality control, conduct follow-up calls to tenants and enter completed work orders in property management accounting system. 2. Property Management a. Entering of all daily activity to include move ins, move outs, renewals, notices and new leases. b. Perform move-in and move-out inspections. c. Process Deposit Accountings - to be completed within five days of move out. Prepare and submit move-out statement and disposition paperwork to facilitate final security deposit refund or charges to resident. d. Conduct weekly prepaid rent audit e.
Collection of monthly receipts:
Establishing and maintaining a solid collection policy in conformance with applicable local, state, and federal rules and regulations, and company policies. Preparation of 5 day and 30 day notices. File delinquent renters with the attorney, per local directive, to minimize collection losses. After 30 days, submit all remaining delinquencies to applicable collection agency. f. Maintain current delinquency less than 1% each month of billed revenue; actively pursue all aged delinquency. g. Conduct marketing analysis as directed by community manager. h. Draft and implement marketing plan as directed by Community Manager. i.
Reports and paperwork:
Preparation of all required and assigned reports, on a daily, weekly, or monthly basis as assigned. Ensure all reports are accurate and submitted prior to deadlines. j.
File maintenance:
Establish and maintain complete files of correspondence, documents, and unit maintenance files. k. Complete a file audit twice a year: once in January and July. l. Perform security deposit audits as required. m. Other duties as assigned. 3. Employee Relations a. In the absence of the community manager, perform daily supervision of property staff. Maintain employee files, attendance records, performance records and corrective action records. 4. Fair Housing a. Must have first hand knowledge of Fair Housing and Retention as stated by law. b. Complete Grace Hill Fair Housing training curriculum
