Ready to Trade the Job-Hopping Grind for Somewhere You Actually Want to Stay? M & L Worldwide Logistics is hiring an LTL Operations/Customer Service Specialist for our Rome, NY team — and we're looking for someone who's ready to put down roots, not just fill a seat. This isn't a "clock in, zone out" job. You'll be the person clients count on to solve problems, the teammate your coworkers can lean on, and a real part of how our freight moves on time, every day. If you like knowing your work actually matters — and you show up ready to make it happen — keep reading. Transportation experience is a nice-to-have. What we really need is someone who's sharp, dependable, and genuinely good with people.

You'll Fit Right In If You're:

All-In, Every Day:

Our team depends on each other for real-time coverage — we're looking for someone who takes that seriously and shows up consistently, because that's what being part of a team actually means.

A Multi-Tasking Pro:

You can run our operating system, juggle multiple websites, field calls, and talk with teammates — sometimes all at once — without breaking a sweat.

An Email Ninja:

You prioritize fast, respond faster, and keep your inbox from turning into a monster. 50+ emails a day? No problem.

A Rule-Savvy Problem Solver:

You think on your feet but know how to work within guidelines and industry regulations — and you execute both well.

Tech-Comfortable:

You move easily between Adobe, Microsoft Office, and whatever websites the job throws at you.

What You'll Get:

Competitive pay Benefits and paid time off A team that actually has your back A real path to full-time hire — you'll start through our staffing partner for a minimum of 60 days , with the opportunity to convert to a permanent role If you're dependable, driven, and ready to be part of a team that notices when you show up (and misses you when you don't) — we want to hear from you.

Job Type:

Full-time Pay:

$18.00 - $19.30 per hour

Benefits:

Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you consistently arrive on time, maintain reliable attendance, and put in the effort to support your team each day?

Education:

High school or equivalent (Required)

Experience:

Logistics:

1 year (Preferred)

Work Location:

In person