Company Description:

Westside Collector Car Storage (WCCS or "Company") is a premier automotive storage and concierge service provider serving collectors and enthusiasts across Southern California. The company focuses on a high-touch, detail-oriented experience grounded in precision, proactive communication, and elevated hospitality. With secure, presentation-ready facilities designed for collector-grade and high-value vehicles, WCCS offers clients confidence that their assets are preserved under optimal conditions across multiple locations. Beyond storage, WCCS manages full-service automotive concierge solutions, including vendor coordination, service oversight, transportation, and post-service inspections to ensure quality. The company also supports sales and ownership experiences through seller assistance, tailored memberships, and curated marketing services built on trust and passion for automotive excellence.

Role Description:

The Operations Supervisor supports daily operations across WCCS's Gardena and Culver City vehicle-storage facilities. The position helps coordinate vehicle intake and release, storage logistics, facility presentation, client and vendor communication, maintenance and detailing services, transportation, inventory controls, documentation, quality checks, team scheduling, and operational improvements. The role also performs regular hands-on vehicle care duties, including moving, washing, detailing, and preparing vehicles as operationally needed. The position is expected to deliver high-level customer service and represent the WCCS brand with professionalism, confidence, warmth, and discretion.

Department:

Operations Reports To:

Facility Manager Job Level:

Supervisory Classification:

Full-Time, Nonexempt Pay Rate:

$40.85 per hour

Schedule:

Friday through Tuesday; approximately 40 hours per week; off

Wednesdays and Thursdays Primary Location:

1608 139th Street, Gardena, CA 90249

Secondary Location:

6804 S. Centinela Avenue, Culver City, CA 90230

Key Responsibilities Leadership & Operations:

Support and oversee daily operations at both Company locations, including opening and closing, workflow coordination, operational readiness, team assignments, shift handoffs, and adherence to established safety, security, service, and documentation standards. Assist with team scheduling, coverage planning, staff coordination, and continuous improvement initiatives. When the Operations Manager is not on site, provide day-to-day operational direction and help ensure appropriate staffing, workflow, and service continuity.

Vehicle Intake, Storage & Release:

Supervise and assist with vehicle intake, release, movement, storage placement, check-in and check-out procedures, battery-tender connections, and related documentation. Regularly move vehicles throughout the facilities and assist with vehicle washing, detailing, and presentation preparation as part of normal operational responsibilities. Maintain accurate custody, inventory, condition, and service records. Safely operate automatic and manual transmission vehicles and use appropriate spotting and vehicle-handling practices.

Customer Communication & Sales:

Deliver high-level customer service by phone, email, text, and in person. Conduct customer tours, explain membership and service options, communicate value, respond to qualified inquiries, and support the completion of approved membership and service sales. No cold calling is required.

Maintenance, Detailing & Vendors:

Schedule and track maintenance, detailing, transportation, and vendor services. Perform or assist with vehicle washing and detailing as operationally necessary. Liaise with service providers, confirm completion and quality, maintain required documentation, and promptly escalate unresolved issues or costs requiring approval.

Facility Presentation & Safety:

Maintain professional, organized, secure, and customer-ready facilities. Ensure work areas are clean and free of hazards; support inspections and quality checks; and report damage, loss, injury, security, safety, or environmental concerns immediately.

Documentation & Accountability:

Maintain accurate schedules, checklists, logs, inventory information, customer files, service records, and operational reports. Provide timely, factual communication and documentation regarding employee attendance, performance, conduct, safety, or policy-compliance concerns to management.

Brand Representation:

Represent WCCS with professionalism, confidence, warmth, confidentiality, and a client-first approach. Protect customer, vehicle, employee, and Company information and consistently model Company standards of conduct.

Travel Between Facilities:

Travel between the Culver City and Gardena facilities during the workday as operationally necessary. Authorized business travel will be reimbursed in accordance with Company policy and applicable California law.

Other Duties:

Perform other related duties and responsibilities as assigned based on business and operational needs.

Requirements & Qualifications Previous Experience:

Prior experience in operations, facility coordination, automotive services, hospitality, logistics, luxury services, customer service, sales, or a related environment is preferred. Prior team-lead or supervisory experience is also preferred, including experience coordinating employees, workflow, scheduling, or daily operations.

Driver Requirements:

Must maintain a valid California driver license and a driving record acceptable under the Company's operational and insurance requirements. Must be able to safely drive both automatic and manual transmission vehicles.

Communication & Organization:

Strong written and verbal communication skills, professional phone and electronic communication, sound judgment, attention to detail, confidentiality, follow-through, and the ability to organize competing priorities and maintain accurate records.

Technology:

Ability to use computers, mobile devices, email, scheduling tools, inventory systems, electronic forms, and standard business software.

Work Authorization:

Must be legally authorized to work in the United States and complete all required employment documentation.

Physical Requirements:

Must be able to stand, walk, bend, reach, enter and exit vehicles, and move throughout indoor and outdoor facility areas for extended periods. Must be able to lift, carry, push, or move up to 25 pounds and safely perform vehicle washing and detailing tasks, work around moving vehicles, automotive equipment, cleaning products, and varying weather conditions, with or without reasonable accommodation. Regular and reliable attendance is an essential function of the position. Conditions of Employment Successful completion of the Company's background screening process and any job-related motor vehicle record review. Submission of all required employment, payroll, identification, and authorization documents. Continued compliance with driver-license, driving-record, safety, confidentiality, and Company policy requirements. Successful completion of a 90-day introductory period, which does not alter the at-will employment relationship. Expectations for Success Demonstrate dependable supervisory leadership, operational ownership, accurate documentation, professional customer service, safety awareness, and timely follow-through. Maintain a clean, secure, and client-ready environment; provide hands-on operational support as needed; communicate concerns promptly; support team accountability; and contribute to efficient, consistent operations across both WCCS facilities.

Pay:

$40.85 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off Application Question(s): Are you able to drive a manual transmission? Are you available to work each and every weekend? (Friday through Sunday)

Education:

Associate (Required)

Experience:

Valet parking: 3 years (Required) Hospitality management: 3 years (Required)

Supervising:

3 years (Required) Report writing: 2 years (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Gardena, CA 90249 (Required)

Work Location:

In person