Supply Chain Operations Manager — DTC Jewelry

Supply Chain Operations Manager DTC Jewelry | Vertically Integrated | La Conner, WA

ABOUT GLDN GLDN

is a direct-to-consumer jewelry brand that blends craft and technology to bring delight and connection through meaningful, personalized pieces. We design, manufacture, and ship from our headquarters in La Conner, Washington, with 500+ SKUs across our core and seasonal collections. We are growing — and the systems, processes, and standards that move materials through our business need to grow with us.

THE ROLE

We're hiring a Supply Chain Operations Manager to lead the design and execution of the systems, processes, and standards that power our purchasing, inventory, and sourcing functions. This is the role that translates planning into reliable execution — owning ERP and system requirements, building the SOP library, overseeing end-to-end material flow, and managing vendor contracts. You'll lead a team of two managers (Sourcing & Cost, Inventory Control) plus a purchasing clerk and inventory specialists. This team is eager to achieve and grow, so strong coaching skills and high EQ are a must. The goal is to move our supply chain from reactive workflows to structured, system-driven operations — and to be the strategic bridge between Purchasing, Sourcing, and Inventory and Operations leadership. If you love taking a function from reactive to repeatable — and you also love working in a non-traditional, dog-friendly, eclectic, irreverent environment — keep reading.

JOB SPECS

Department:

Operations Reports To:

Shelby McLeod, Head of Operations Supervises:

Sourcing & Cost Manager, Inventory Control Manager, Receiving Clerks, Purchasing Clerks, Inventory Specialists FLSA Status:

Exempt Pay Scale:

82,000-100,000

Location:

La Conner, WA — 4-5 days/week onsite with the possibility of occasional remote days

Schedule:

Full-time Benefits:

Health insurance with HSA option (80% employer paid), Dental, Vision, 401(k) eligibility after 1 year, PTO accrued at 3.39 hours per 40 worked, paid holidays, [add: employee jewelry discount, parental leave, professional development budget, or other GLDN-specific benefits worth featuring]

KEY RESPONSIBILITIES

Supply Chain Systems & Planning Own business and functional requirements for ERP and supply chain systems Configure and maintain planning parameters (lead times, safety stock, reorder logic) Ensure system outputs (POs, transfers, production signals) align with operational and vendor realities Partner with data and systems teams to improve automation and data integrity Purchase Execution Oversight Oversee purchase order execution through the purchasing team Ensure timely, accurate PO creation and follow-through based on system signals Monitor execution performance and resolve gaps between system outputs and real-world outcomes SOP Ownership & Process Standardization Build, maintain, and enforce the supply chain SOP library Standardize workflows across purchasing, receiving, and inventory functions Audit adherence and ensure consistent execution across teams Continuously improve processes to support scale and reduce operational friction Material Flow & Operational Alignment Oversee end-to-end material flow from receiving through production readiness Identify and eliminate bottlenecks across supply chain functions Define strategies for excess, obsolete, and scrap inventory Vendor Contract Management Own vendor contract structure, storage, and lifecycle management Maintain centralized visibility into agreements and key terms Manage renewals and proactively initiate renegotiations Partner with leadership on supplier strategy and negotiations Team Leadership Lead Sourcing, Inventory, and Purchasing teams through managers and staff Set expectations for accountability, communication, and execution quality Drive transition from reactive workflows to structured, system-driven operations Ensure alignment to SOPs and system outputs across teams

QUALIFICATIONS

Required 5+ years of experience in supply chain, operations, or inventory management Hands-on experience with ERP systems and supply chain planning tools Demonstrated ownership of process design, systems configuration, or operational workflows Experience managing or leading cross-functional teams Preferred Experience in e-commerce, DTC, or manufacturing environments Background in ERP implementation or optimization Experience managing vendor contracts and supplier relationships Familiarity with inventory planning methodologies (safety stock, reorder points, etc.) Exposure to scaling operations in a high-growth environment Experience with project management platforms such as Asana, Wrike, or Jira SKILLS Systems thinking and process design Strong analytical and problem-solving ability Attention to detail with a focus on data accuracy Ability to translate complex concepts into clear workflows Clear communication and cross-functional alignment Bias toward structured, repeatable solutions over ad hoc fixes

WHAT YOUR FIRST 90 DAYS LOOK LIKE

Weeks 1-4: Get deep on the current state — current ERP configuration, existing SOPs (and gaps), how POs actually move, where material flow breaks down. Sit with each of the teams you'll lead and with cross-functional partners in Planning, Production, and Finance. Month 2: Identify the top three operational friction points and propose corrective actions. Inventory the SOP library and rank what needs to be built, rebuilt, or retired. Audit vendor contract coverage and surface anything overdue for renewal or renegotiation. Month 3: Deliver a 6-month roadmap for moving supply chain operations from reactive to system-driven. Stand up the first round of new or refreshed SOPs, with adherence audit in place.

SUCCESS METRICS

(FIRST 12-18 MONTHS) Documented, in-use SOPs covering core supply chain workflows Measurable reduction in material flow bottlenecks and PO execution gaps ERP/system configuration aligned with operational reality and reviewed on a defined cadence Centralized vendor contract visibility with proactive renewal management Improved inventory accuracy and reduction in excess/obsolete inventory Team operating to structured workflows with clear accountability and execution standards

WHAT YOU'LL GAIN

Direct ownership over how supply chain systems and processes are designed and scaled The opportunity to build structure in a growing business transitioning to more mature operations High visibility and partnership with leadership on operational strategy A role that balances strategy with hands-on execution The chance to meaningfully impact how products move from concept to customer

HOW TO APPLY

Please create an account in our job portal by clicking the "Apply" button at this link: https://secure.entertimeonline.com/ta/PayServ201002.careers?

ShowJob=503664391 We want to hear from people who are genuinely excited about this opportunity. To help us get a holistic picture of your personality and related experience, please click "Apply" and create an account in our portal. Attach to your application all three of the following:

• -Your resume
• -A thoughtful note responding to this specific role and how you heard about us. We'd love to learn what you're passionate about and how your prior experience fits this role. This isn't an opportunity for AI to do your introductions for you, this is your time to let your personality shine!
• -A response to one of the three prompts below: Tell us about an SOP you built (or rebuilt) that meaningfully improved how a team executed.

What was wrong before, what did you change, and what happened after? Walk us through how you would approach reconfiguring (or replacing) an ERP and supply chain planning system at a ~90-person, vertically integrated DTC company. Be specific about your first 60 days. Describe a time you inherited operational chaos — undefined ownership, no standardization, reactive workflows. What did you do first, and what actually stuck?

DIVERSITY, EQUITY, INCLUSION

At GLDN, we take a lot of things personally.. and we like it that way! We are committed to inclusion across race, gender, age, religion, identity, and experience, to name a few. We believe that diversity, equity and inclusion isn't only what's ethically right — it's what works to create better ideas, a stronger team with deeper relationships, and the most delight in our hearts. We honor and cherish our team, customers, and everyone else for being their true, unique selves. People of all races, ages, identities, religions and other diverse candidates are encouraged to apply!

EQUAL OPPORTUNITY STATEMENT GLDN

is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

REASONABLE ACCOMMODATIONS GLDN

is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need accommodations during the application or interview process, please let us know.

Note:

At any time, with or without notice, GLDN reserves the right to add, delete, or change the position's requirements.

Pay:

$82,000.00

• $100,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Paid time off Parental leave Vision insurance

Work Location:

In person