Director of Operations/Revenue Cycle Manager Millstone Healthcare Full-Time | In Person / Leadership Role | Physical Medicine Practice About Millstone Healthcare Millstone Healthcare is a growing multi-disciplinary physical medicine practice with over $3 million in annual revenue and a team of 35+ employees dedicated to delivering exceptional patient care. We specialize in Federal Workers Compensation, Personal Injury, & Aesthetics. Our collaborative environment brings together providers and staff focused on improving patient outcomes while creating an efficient, positive experience for every patient we serve. We are seeking an experienced, highly organized, and results-driven Director of Operations/Revenue Cycle Manager to oversee the daily operations of our practice and help lead our next phase of growth. Position Summary The Director of Operations/Revenue Cycle Manager will be responsible for the overall administrative and operational performance of the practice. This individual will work closely with ownership and clinical leadership to ensure efficient workflows, strong financial performance, exceptional patient satisfaction, uncompromising adherence to healthcare regulatory compliance and a positive workplace culture. The ideal candidate is a proactive leader with strong healthcare operations experience, excellent communication skills, compliance background, and the ability to manage both people and processes in a fast-paced environment. Key Responsibilities Oversee daily operations across all departments within the practice Manage and support a team of 35+ employees, including administrative and clinical staff Monitor practice performance metrics, productivity, and operational efficiency Oversee HR dept for hiring, onboarding, & training new employees Ensure excellent patient experience and high service standards Coordinate workflow improvements and operational systems Collaborate with providers and ownership on strategic planning and growth initiatives Assist with budgeting, financial oversight, and revenue cycle management Ensure compliance with relevant fraud and abuse, privacy/security, contractually imposed documentation, coding and billing policies as well as company policies enacted to ensure compliance. Address operational challenges and implement solutions quickly and effectively Maintain a positive, accountable, and team-oriented culture Qualifications 5+ years of healthcare practice management experience preferred Experience managing multi-provider or multi-disciplinary medical practices strongly preferred Strong leadership and team management skills An "Ethics and Compliance First" mindset Excellent organizational and problem-solving abilities Extensive understanding and work history demonstrating mastery of compliant medical billing, scheduling, and healthcare operations Ability to analyze reports, KPIs, and operational data Strong communication and interpersonal skills Proficiency with EMR/EHR systems and Microsoft Office Master's degree in Healthcare Administration, Business, or related field preferred Nationally recognized professional certifications in coding (AAPC or AHIMA), compliance (AAPC or HCCA) and strong work history as a coder and/or compliance officer is required. A nationally recognized auditing certification (AAPC) is preferred. Candidates without appropriate credentials and work experience will not be considered. What We Offer Competitive salary based on experience Performance-based bonus: (Bonus structure would reflect a mix of practice income performance and compliance related metrics). Paid time off and holidays 401(k) + matching Professional growth opportunities Supportive leadership team and collaborative culture Opportunity to make a meaningful impact in a growing organization Why Join Millstone Healthcare? At Millstone Healthcare, we believe great patient care starts with great leadership and a strong team culture. This is an opportunity to join a well-established, growing practice where your leadership will directly influence operational success, team development, and patient outcomes.

Pay:

$85,000.00 - $135,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Education:

Master's (Preferred)

Experience:

Healthcare management: 10 years (Preferred)

Work Location:

In person