Order Management Specialist

Job Title:

Order Management Specialist Job Description The Order Management Specialist is responsible for receiving and processing customer orders, supporting order inquiries, and ensuring timely and accurate order fulfillment. This role is crucial in managing the order backlog, allocating products, and maintaining strong customer communication regarding order status and delivery expectations. Responsibilities + Receive and process customer purchase orders through various channels, ensuring accuracy and completeness. + Enter orders into the system promptly and manage the backlog while supporting product allocation. + Confirm receipt and entry of orders with customers and maintain accurate ship-to and bill-to records. + Proactively follow up with customers on incomplete orders, backorders, and expected ship dates. + Determine scheduled ship dates based on customer requirements and manufacturing capacity. + Run reports to track performance metrics such as on-time shipments and quality tracking. + Investigate and resolve non-standard or complex orders by collaborating with Sales, Accounting, and customers. + Utilize CRM and reporting tools daily to manage order-related activities. + Support additional tasks and projects as assigned. Essential Skills + Minimum of 2 years of experience in order management, order entry, or manufacturing customer service. + Proficiency in ERP systems, with Oracle being ideal. + Experience with Salesforce highly preferred, but other CRMs are acceptable if they have industry experience. + Experience in medical devices, biotech, or pharma is ideal, but candidates from other regulated industries with Salesforce/ERP knowledge are welcome. + Strong problem-solving skills and attention to detail. Additional Skills & Qualifications + Experience processing purchase orders, regardless of the number of line items. + Flexibility and adaptability to manage multiple projects and adjust to changing demands. + Must live close to Cypress, CA (trainings is onsite) Work Environment This role offers a 100% remote work environment post-training, which lasts 4-6 weeks onsite, depending on learning speed. Candidates have the option to work onsite or hybrid if preferred. The work schedule is from 8:30 AM to 5:30 PM. This temporary role, covering a medical leave, has the potential for extension or conversion based on performance. The team is collaborative, with members in various locations. Flexibility and independent work skills are crucial, as the role involves supporting different business units and managing various projects and tasks. Job Type & Location This is a Contract position based out of Cypress, CA. Pay and Benefits The pay range for this position is $30.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 19, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.