A Client Engagement Manager builds and maintains client relations. Works for a vendor organization and has ultimate responsibility for a client's entire experience with that vendor. May have a portfolio of clients and be accountable for the revenue, profitability and success of those customer relationships.
Client Engagement Manager at Addition Management Client Engagement Manager at Addition Management in Pelham, New York Posted in 2 days ago.
Type:
full-time
Job Description:
Position:
Client Engagement/Business Development Manager Location:
New Rochelle, NY (Fully on-site)
Salary:
$65K-$70K + Bonus Growing Non-Profit trade organization seeks new Development Manager to join their team
Responsibilities:
Responsible for maintaining the quality & integrity of the company's donor database & fundraising platform. Strategic implementation of donor engagement & stewardship for continued support working collaboratively with Finance, Development & Programming departments. Create, track and generate donor reports and grants for the CEO, CFOO, Chief Program Officer, Director of Development. Donor revenue streams include High Net Worth, Corporates, Foundations, donors. Work with CEO on high level donor presentations researching prospects and putting together presentations that are data driven. Work with CEO to manage Board administration and leads. Process all financial gifts made to the organization by individual, foundation, and corporate donors working collaboratively with the Finance to reconcile all gifts. Design and run reports, exports, and mailing lists for appeals, newsletters, and events. This includes customer segmentation reports. Manage event data tracking, including attendee information and post-event reporting. Create and distribute gift summary reports and conduct reconciliations for gift campaigns and special events. Secure and manage small accounts and donors. Assist CEO, Director of Development and Strategic Partnership, Communications/PR, Grants, and Marketing teams on special projects and events. Ensure syncing of all donor and communication platforms with the MyClubHub/Salesforce donor database and Go Lively fundraising platform researching/exploring/implementing tools for integration. Create policies and procedures based on database best practices for maintaining integrity and data health of the organization's MyClubHub/Salesforce donor database and Go Lively fundraising platform. Support in training staff in basic use. Qualifications & Skills Bachelor's degree from an accredited college or university in business administration, related fields and or equivalent experience 2-4 years' experience with client engagement, pipeline management, outbound networking 2-4 years' experience in a Salesforce CRM (or Similar) environment. Experience working with a fast-paced, mission-focused nonprofit environment preferred Highly proficient in utilizing Microsoft Office (Specifically Excel and Power Point, Word)
