Property Manager (Onsite)

Reports To:

Portfolio Manager Classification:

Full-Time, Non-Exempt Salary Range:

$25.00-$30.00 per hour (required to live onsite)

Location:

National City, CA (onsite), company based out of San Ysidro with travel throughout San Diego County Mission Statement Casa Familiar's mission is to enhance the quality of life for people living in underserved and underrepresented communities.

Values:

Respect, Integrity, Familia, Culture, and Community. About This Position The Property Manager is a mission-driven leader responsible for the daily management of Casa Familiar's diverse property portfolio, which includes affordable housing, community-serving facilities, and commercial spaces. These properties are supported by a range of funding sources, including private investments, government programs, and philanthropic grants. In this pivotal role, the Property Manager represents Casa Familiar's ownership interests, ensuring that all assets are well-maintained, fiscally sound, and aligned with the organization's commitment to serving the community. With a strong focus on collaboration, the Property Manager works cross-functionally with internal departments—such as Accounting, Asset Management, and Community Development—and engages external partners to ensure cohesive, mission-aligned operations.

Real Estate Portfolio:

Casa Familiar's housing portfolio consists of several affordable multi-family complexes, community facilities and commercial space, located in the southern portion of San Diego County. Its portfolio includes several large affordable housing complexes in which Casa is the managing general partner. Casa Familiar manages a scattered site portfolio of smaller affordable housing complexes for which it is the sole owner. Casa Familiar also operates several community facilities including office space and recreational facilities owned by the City of San Diego. Job Summary The Property Manager supports Casa Familiar's property management strategies. The Property Manager provides day-to-day operating support to ensure optimum property performance and a high-quality housing experience. The Property Manager is directly responsible for overseeing the exceptional customer care and stellar service for the community and residents by managing the site to ensure effective fiscal, physical, and social soundness. The Property Manager oversees the day-to-day operations of the property including administrative, facilities, and marketing. In collaboration with the Portfolio Manager and Asset Manager, the Property Manager will support the physical, financial, and regulatory performance of the properties. Key Responsibilities Day-to-Day Property & Facilities Management - 60%

• Collect rents and handle delinquent accounts.
• Process applicants and lease units by following the guidelines of the Resident Selection Criteria.
• Maintain accurate physical and electronic resident, property, and organizational files.
• Prepare, post, and mail required tenant notices and flyers.
• Log and request maintenance for units through work order system via property management platform.
• Support unit turnovers and leasing process.
• In collaboration with the IT Department, support Casa Familiar events by oversight and management of vehicle and equipment reservations as well as coordination of staff.
• Market and lease vacant units.
• Process unit move outs and disposition of tenant deposits.
• Support the resolution of resident issues.
• Support lease terminations and unlawful detainers process, as appropriate.
• Inspect the properties at least once a week to ensure the highest standards are maintained.
• Conduct periodic inspection of vacant apartments for market ready condition.
• In collaboration with the Property Supervisor and Asset Manager, prepare annual operating and capital budgets; monitor budget performance and prepare summary reports of same.
• In coordination with Property Supervisor, initiate work by contracted and insured vendors within specified budgetary guidelines.
• Assist in the update, revision and/or development of forms, reports, and manuals relating to property and maintenance issues and operations. Ensure implementation, as appropriate.
• Work with cross-functional teams on any needed communication and engagement strategies necessary for successful operation of the properties.
• Attend affordable housing industry meetings and other regulatory agency meetings as required and appropriate.
• Assist with annual welfare tax exemption filings in coordination with the Property Supervisor and Asset Manager.
• Any other duties as assigned by Portfolio Manager, Officers or C-Level staff. Compliance and Reporting - 20%
• Ensure compliance and reporting with all income and rent restrictions for all properties.
• Support the preparation and submission of required reporting.
• Manage property and tenant files.
• Maintain effective relationships with residents, community, and industry groups, including partners, investors, lenders, and regulatory bodies.
• In coordination with the Property Supervisor and Asset Manager, work with the Finance Department to review and deliver audits, budgets, monthly reports, and updates to required parties including executive leadership.
• Any other duties as assigned by Portfolio Manager, Officers or C-Level staff. Collaboration with Community Development Department - 10%
• Work independently and/or in collaboration with Community Development staff to provide access to properties during construction, rehab, and property repairs to ensure project/property stabilization.
• Work in collaboration with Community Development Department to resolve any property related operational matter.
• In collaboration with the Property Supervisor, Asset Manager and Community Development Department, develop Capital Plans for existing or newly acquired properties.
• Assist with developing operating budgets for new and existing developments.
• Any other duties as assigned by Portfolio Manager, Officers or C-Level staff. Other Duties - 10%
• Participate in various external working groups dedicated to community development and/or asset and property management.
• Participate in various agency events and initiatives as required or needed.
• Any other duties as assigned by Portfolio Manager, Officers or C-Level staff. Education & Experience
• Required to have a Real Estate License issued by the State of California or obtain within 6 months of hiring.
• Working knowledge of day-to-day property management of multifamily, facilities and commercial properties.
• Experience with affordable housing programs.
• Minimum of 3-4 years of property management experience.
• Ability to execute professional level customer service and multitask effectively.
• Good communication skills, both verbal and written.
• A passion for helping others.
• Strong knowledge of MS Word, Excel, and Outlook.
• Working knowledge of AppFolio platform highly desirable.
• Excellent oral and written communication skills.
• Ability to read, interpret, and present financial data.
• Ability to effectively prioritize tasks and work independently and in groups.
• Ability to handle sensitive and confidential information.
• Ability to work with diverse cultures and aptitudes.
• Bilingual English/Spanish (written/oral) required.
• Valid California driver's license and regular availability of an insured vehicle for travel within the San Diego County area.

Physical Requirements & Work Conditions This position requires the Property Manager to live on-site at a discounted rate. This position requires sitting at a desk or workstation, walking, standing, climbing stairs, hearing, speaking, being able to lift up to 25 lbs., and being able to drive to the bank and do other errands pertaining to organizational operations. This is a full-time position with occasional work responsibilities on weekends and/or evenings depending on the season calendar. A background check is required. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Benefits Medical, dental, life, and vision insurance 403(b) retirement plan - Casa contributes 3% of the annual income. Paid Bereavement, Vacation, Sick Leave, Jury Duty, and Time off 12 paid holidays (subject to change) Wellness days (6 per year) Winter break (subject to change) Mileage reimbursement Casa Familiar does not discriminate in employment, recruitment, compensation, termination, promotion, or any other condition of employment against any employee or job applicant on the basis of race, religion, color, national origin, ancestry, marital status, political affiliation, age, sex, gender, sexual orientation, military/veteran status, physical or mental disability (including perceived disability), medical condition (including cancer-related), pregnancy, genetic information, gender identity or expression, or any other category protected by federal, state, or local law, as those categories now exist or may be amended in the future.

Pay:

$25.00 - $30.00 per hour

Work Location:

In person