Department:

HVAC Pay:

Competitive salary plus performance incentive

Location:

Lago Vista, TX 78645 and surrounding field

Reports To:

Operations Manager Date Posted:

09/17/2026 About the Role Lantz Home Services is hiring an HVAC Service Manager to lead the daily work of our residential HVAC service team. You will run the service board, coach every technician on it, and own the quality of what our customers experience in their homes. You will also own the gross margin our service and installation work produces, which you will hold through smart labor and material decisions rather than through pricing. The HVAC department is growing, and this position is how we grow it well. You will work side by side with dispatch and our customer service team on capacity, with our install lead on job scopes and handoffs, with HR on hiring and developing people, and with our QA team on quality and callbacks. We serve homeowners across the Austin metro and Highland Lakes markets, and our reputation in those communities is built one visit at a time. If you like building people and want a service department that runs the same way whether or not you are standing there, this is a good fit. Key Responsibilities Lead the daily service board, including the morning huddle, capacity review, real time field support, and end of day review of completed calls and open estimates. Keep our operational coverage hours, 365 days a year, staffed with a named technician. Own the gross margin on service and installation work by managing labor cost per job, material cost, job costing, and waste. Coach technicians through ride alongs, call reviews, and consistent one on ones tied to a written scorecard. Teach complete diagnostics and honest, option based recommendations so homeowners can make informed decisions without pressure. Improve average ticket, conversion, and estimate follow up through better communication and technical confidence. Identify replacement opportunities early and hand off accurate, complete scopes to the install team. Build membership into service and maintenance visits so customers get a long term relationship, not a coupon. Recruit, interview, and onboard service technicians, maintenance technicians, and apprentices, and keep good people once you have them. Review every callback for root cause and coach the behavior that prevents the repeat. Own serious customer escalations personally and resolve them quickly. Give the Operations Manager an honest weekly read on production, capacity, staffing, and quality. Qualifications, Required Five or more years of residential HVAC experience, including two or more years leading or managing technicians. Direct experience supervising roughly five to ten field employees. Strong residential HVAC knowledge across heat pumps, gas furnaces, dual fuel and inverter systems, airflow and static pressure, duct systems, humidity, condensate management, and indoor air quality.

Real coaching experience:

ride alongs, call reviews, one on ones, and documented performance conversations. Comfort reading and managing gross margin, labor cost per job, material cost, and job costing. Working knowledge of ServiceTitan or a similar home service platform. Experience hiring and onboarding technicians and apprentices. Valid Texas driver's license and an insurable driving record. Ability to pass a background check, motor vehicle record check, and drug and alcohol screening. Preferred and Bonus Qualifications Experience leading a $3 million to $7 million residential HVAC operation. Nexstar training or similar structured home service management experience. Daikin product experience, including inverter and dual fuel equipment. EPA Section 608 Universal certification and current manufacturer certifications. NATE certification. Texas ACR contractor license. Bilingual English and Spanish. Compensation and BenefitsCompensation Package Competitive base salary, set on experience and leadership record. Performance incentive tied to holding labor and material costs at the levels required to deliver our target gross margin, with quality, callback, safety, and staffing gates applied so margin earned by cutting corners does not pay. Benefits Include Health, dental, vision, and life insurance Paid time off, holiday, and sick leave Training and professional development, including access to our in house training facility Company vehicle or vehicle allowance, phone allowance, laptop, and tools appropriate to the role A clear path into HVAC department leadership as the department grows A strong, growth focused company culture Work Schedule and Environment Full time, year round leadership position. In person role split between the field, the Lago Vista office, and our training facility. Accountable for operational coverage hours of 7:00 a.m. to 9:00 p.m., 365 days a year, being staffed. Availability is expected during major weather events, peak demand, and serious customer escalations. Travel throughout Travis, Williamson, Burnet, and Llano counties. Field conditions apply, including attic and crawlspace access, ladder work, confined spaces, extended Central Texas heat exposure, and occasional lifting up to 50 pounds. Why Join Us? Lantz Home Services is a relationship based plumbing, HVAC, and electrical company serving homeowners in Lago Vista and across the western Austin and Highland Lakes markets. We are growing, and we are growing on purpose: trustworthy people, honest homeowner education, disciplined maintenance, real technical standards, and continuous improvement through what we call the Lantz Way. We invest in training because we would rather build a technician than rent one. This is a real leadership seat with real authority. You will own your team, your schedule, your hiring, and your margin, and you will have the support of an Operations Manager who handles strategy, budget, and pricing so you can stay focused on your people and your customers. Strong performance here leads to HVAC Operations Manager, the department leadership role we expect to establish as the department grows. If you have raised the performance of a service team before and you want to do it again somewhere it will be noticed, we would like to talk with you. Apply today. We review every application and respond to qualified candidates promptly. Lantz Home Services is an equal opportunity employer.

Pay:

$90,000.00 - $120,000.00 per year

Benefits:

401(k) matching Health insurance Life insurance Paid time off Professional development assistance

Work Location:

In person