Job#: 3049793

Operations CoordinatorLocation:

OnsiteShift:

1st Shift (7:00 AM - 4:00 PM)

Pay Rate:

$18.00 - $20.00/hourPosition OverviewWe are seeking a detail-oriented Operations Coordinator to support daily service and administrative operations. This role is responsible for coordinating technician schedules, processing service requests, managing customer communications, and ensuring efficient workflow across the department. The ideal candidate will have experience in dispatch, operations support, or administration and thrive in a fast-paced environment.

Key ResponsibilitiesAnswer and manage incoming service calls and customer inquiries.

Serve as the secondary point of contact for office phone calls.

Schedule, book, and coordinate time-and-material (T&M) service jobs.

Order parts and issue purchase orders as needed for service work.

Dispatch technicians and coordinate service schedules as required.

Process material returns and ensure parts are returned in a timely manner.

Return customer calls and provide updates regarding service requests.

Maintain department calendars, schedules, meetings, and travel arrangements.

Enter and maintain accurate customer and service data within company systems.

Organize workflow by managing assignments, correspondence, and customer information.

Keep warehouse inventory and parts organized (no heavy lifting or machinery operation required).Maintain filing, recordkeeping, and document retrieval systems.

Perform database backups and help maintain the security and confidentiality of company information.

Support overall office operations and administrative functions.

Required QualificationsHigh School Diploma or GED required.2+ years of experience in dispatching, operations coordination, administration, or a related support role.

Minimum 2 years of experience within the HVAC industry.

Previous dispatching experience strongly preferred.

Strong customer service and communication skills.

Excellent organizational, planning, and time management abilities.

Ability to multitask and prioritize in a fast-paced environment.

Strong attention to detail and accuracy.

Proficiency with Microsoft Office and data entry systems.

Preferred SkillsExperience coordinating field service technicians.

Knowledge of purchase orders, inventory tracking, and material returns.

Strong written and verbal communication skills for cross-functional collaboration.

Ability to work independently and as part of a team.

Work EnvironmentOffice and warehouse support environment.

Light physical activity may be required for organizing inventory and materials.

No heavy lifting, forklift operation, or machinery operation required.

Compensation:

$18.00 - $20.00 per hour, based on experience.

This opportunity is ideal for an organized operations professional who enjoys customer interaction, dispatch coordination, and supporting field service operations in a team-oriented environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

PDN-a2b35e4e-8477-4510-9742-647aa9bfd394