核心业务： 客户服务运营数据监控与分析 岗位职责 数据监控 ： 负责客户服务部热线/邮件/AI客服机器人的质量、时效等核心指标的日常监控与预警 结合QA团队反馈的结果，对数据进行多维度归因分析，定位客户体验痛点并驱动优化 定期输出高质量的数据分析报告，向跨国管理层汇报业务洞察及优化建议 任职要求 教育背景：985/211 或海外知名高校本科及以上学历 至少掌握一项数据处理工具（python R语言等） 及Excel 能熟练使用可视化工具（如 Tableau / Power BI）进行数据分析 具备优秀的逻辑思维与结构化表达能力，能清晰呈现数据背后的业务逻辑 能接受跨国时差会议（公司提供完善的调休制度）

Core Business:

Customer Service Operation Data Monitoring and Analysis Job Responsibilities Data Monitoring:

Responsible for daily monitoring and early warning of core indicators such as quality and timeliness of the customer service department's hotline/email/AI customer service robot. Combine feedback from the QA team to conduct multi-dimensional attribution analysis on the data, identify pain points in customer experience, and drive optimization. Regularly output high-quality data analysis reports, and report business insights and optimization suggestions to the multinational management team.

Job Requirements Education Background:

Bachelor's degree or above from a 985/211 university or a well-known overseas university. At least proficiency in one data processing tool (Python, R language, etc.) and Excel. Skilled in using visualization tools (such as Tableau/Power BI) for data analysis. Excellent logical thinking and structured expression ability, able to clearly present the business logic behind the data. Able to accept multinational time difference meetings (the company provides a comprehensive compensatory leave system). 职位类型：全职, 应届生 薪资： $28.00至$32.00（每小时 ）

Work Location:

现场办公