Scheduling & Coordination:

Accurately schedule diagnostic and therapeutic procedures based on physician orders and patient Coordinate with clinical departments to confirm availability of equipment and Review orders for accuracy and completeness; verify prepayments and prior authorization details prior to

Patient Interaction:

Communicate with patients via phone or electronically to confirm appointment Provide instructions and preparation requirements related to scheduled Handle cancellations, reschedules, and no-shows

Insurance & Authorization:

Obtain and verify insurance Ensure prior authorizations are obtained when Collaborate with pre-certification or insurance verification teams as

Record Keeping & Systems:

Enter appointment data into both order and scheduling notes Maintain accurate records of scheduling Ensure compliance with HIPAA and confidentiality

Customer Service:

Provide high-quality service to patients and referring Handle scheduling related concerns and escalate issues as Foster a positive patient Education/Experience High school diploma or equivalent Associate's degree or related coursework in medical office administration preferred Minimum 1-2 years in a healthcare scheduling, medical front office, or customer service Familiarity with medical terminology, insurance plans, and diagnostic procedures