Call Center Representative/Scheduler Retina Associates, LLC is a sub-specialty ophthalmology practice currently seeking a Scheduler for our call center. This position is based out of our Lenexa office. Monday-Friday from 8:30am-5:00pm.

Responsibilities:

Schedule patient appointments. Demonstrate accuracy, thoroughness and an understanding of multi-line telephone procedures. Answer telephone within 1-3 rings with a professional greeting. Screen telephone calls and assure all messages are understandable and delivered. Obtain patient information by interviewing patients and verifying information for appointment scheduling and clinical messages. Obtains referring doctor information by answering telephone calls; interviewing referring office for screening emergent and non-emergent patients to be added to the clinic schedule. Route medical inquiry calls to the appropriate clinical staff member. Maintain a professional and courteous attitude. Communicate in a professional manner. Maintain proper attendance requirement.

Skills:

Excellent communication skills. High level of professionalism. Critical thinking and problem solving skills.

Benefits:

Paid Health, Dental, and Vision benefits for the employee Health savings account (HSA) 401(k)/Profit Sharing plan PTO accrual Paid holidays + floating holiday Uniform allowance On-the-job training

Employee Assistance Program Referral Program Minimum Education and Experience Requirements:

High school diploma or equivalent is necessary. Post-secondary education a plus. Medical office setting, multi-phone system, and computer experience preferred.

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person