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Freedom Merchants Corp.
Operations Associate
Career Insights for Scheduler / Operations Coordinator
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Based on Pennsylvania data
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What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$54,375 / year median in Pennsylvania
+2% projected growth
Job Description
Operations Associate Freedom Merchants Corp. Bala-Cynwyd, PA Job Details Full-time $50,000 - $65,000 a year 15 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Qualifications PCI Bachelor's degree Attention to detail Organizational skills Customer support Full Job Description About the Role Freedom Merchants is a growing financial technology and payment processing company based in Bala Cynwyd, PA. We are looking for a motivated, detail-oriented Operations Associate to support our day-to-day operations and merchant relationships. This is a full-time, fully in-office position in our Bala Cynwyd office. It is not remote or hybrid. The role is ideal for someone early in their career who is comfortable with technology, enjoys solving problems, and wants to learn the payments industry. Prior payments experience is not required. What You'll Do Assist with onboarding and setup of new merchant accounts Help customers with terminals, virtual terminals, payment gateways, and other processing questions Troubleshoot account and payment issues and coordinate with internal teams or external partners when needed Communicate with merchants by phone and email to resolve questions and provide support Help merchants understand payment processing procedures, PCI compliance, and security best practices Assist with terminal activation and payment technology setup Help identify and address processing issues, declines, chargebacks, and other account concerns Learn the fundamentals of payment processing, including interchange, fraud, chargebacks, PCI compliance, and merchant acquiring Take on additional operational and customer-facing responsibilities as you gain experience Because we are a growing company, you should be comfortable helping across different areas of the business and learning new responsibilities over time. What We're Looking For Bachelor's degree required; field of study is not important Strong organizational skills and attention to detail Strong written and verbal communication skills Ability to learn new technology quickly Strong problem-solving skills Comfortable working with customers and handling multiple priorities Microsoft Excel familiarity is a plus Reliable transportation to our Bala Cynwyd office is required; access to a car is strongly preferred Prior internship or professional experience in operations, customer service, finance, technology, or a related environment is helpful but not required. Why Freedom Merchants You will have the opportunity to learn the payments industry from the ground up while gaining experience across operations, customer support, and payments technology. Strong performers will have opportunities to take on greater responsibility and advance over time. Benefits include a flexible vacation policy and paid time off, a 401(k) plan with company match, insurance reimbursement benefits, and opportunities for professional growth.