Program Support Assistant (OA)

Program Support Assistant (OA) Nional Labor Relions Board Division of Operions Management Summary This position is loced in a Nional Labor Relions Board field office. Field offices represent the actual opering arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrive program support functions in furtherance of the Agency's unfair labor practice and represention case work. Learn more about this agency Summary This position is loced in a Nional Labor Relions Board field office. Field offices represent the actual opering arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrive program support functions in furtherance of the Agency's unfair labor practice and represention case work. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/08/2026 to 05/13/2026 This job will close when we have received 50 applicions which may be sooner than the closing de. Learn more Salary $63,835

• $84,689 per year Pay scale & grade GS 8 Locions 1 vacancy in the following locions: Los Angeles, CA San Diego, CA Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Occasional travel
• You may be expected to travel for this position.

Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 0303 Miscellaneous Clerk And Assistant Supervisory stus No Security clearance Other Drug test No Position sensitivity and risk High Risk (HR) Trust determinion process Credentialing Suitability/Fitness Financial disclosure No Bargaining unit stus Yes Announcement number

NL26MP12957564KR

Control number 868656400 This job is open to Help Federal employees

• Competitive service Current federal employees whose agencies follow the U.

S. Office of Personnel Management's hiring rules and pay scales. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. Individuals with disabilities Individuals who are eligible under Schedule A. Peace Corps & AmeriCorps Vista Individuals who have served least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA. Clarificion from the agency This position is open to current and former Federal employees in the Competitive Service, Veterans, VEOA, Schedule A candides, CTAP and ICTAP employees. Help This job is also open in another announcement to: Federal employees

• Competitive service Career transition (CTAP, ICTAP, RPL) Veterans Military spouses Individuals with disabilities Peace Corps & AmeriCorps Vista Videos Duties Help As a, Program Support Assistant (OA), GS
• 0303-8, your typical work assignments may include: Assisting Regional office employees with unfair labor practice and represention case hearing proceedings by organizing evidence and independently preparing and assembling legal documents required in the case.

Maintaining case files by establishing and organizing documents, recording and issuing actions and documents, upding all electronic case records and dabases (Case Management software), and confirming case stuses with torneys. Serving as the Regional office expert in use of the Agency's electronic case processing system providing technical support and guidance to various staff members in the system's operional uses, tracking, retrieval and electronic recordkeeping. Independently arranging, preparing, formting, and finalizing a variety of legal and administrive documents. Requirements Help Conditions of employment U.S. Citizenship Required. Males born after 12/31/1959 must be registered for Selective Service. This is not a remote position. Relocion expenses are not authorized. This is a Competitive Service position. This position is part of the Bargaining Unit. You may be required to complete as applicable, a new one-year probionary period or two-year trial period if appointed. Subject to a background investigion prior to appointment. Submit complete applicion package online by 11:59 PM EST on the closing de. Qualificions All qualificions and eligibility requirements must be met by the closing de of the announcement.

IDEAL CANDIDATE STATEMENT

The Ideal Candide for the Program Support Assistant (OA) has experience working with torneys or in a legal or professional environment providing assistance for the electronic case processing workflow. The Candide has experience performing a variety of clerical and administrive duties of an office. The candide demonstres high-proficiency utilizing office automion systems to compile, track and retrieve da. The ideal candide has excellent interpersonal skills and the ability to communice effectively both orally and in writing with internal stakeholders and members of the public. The candide demonstres exceptional customer service skills.

BASIC REQUIREMENT

Typing Proficiency:

In addition to meeting the experience requirement, applicants for this position must show possession of the ability to type 40 words per minute with 3 or less errors. In addition to the

BASIC REQUIREMENT

, applicants must also meet the following:

MINIMUM QUALIFICATIONS

To be qualified for this position the GS-08 level, applicants must have one year of specialized experience equivalent to the GS-07 grade level th has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) the GS-08.

Specialized experience includes:

Experience researching and ghering legal informion and documention from files and records, policies, regulions and stutes, witness interviews, dabases, and/or other sources; and Experience utilizing an automed dabase management system to input, retrieve, monitor and maintain electronic case files, and prepare reports; and Experience performing a broad range of administrive, records management and clerical functions, utilizing operional guides to ensure proper execution of daily tasks; and Preparing responses to inquiries and requests for informion. This experience must be fully supported and articuled in your resume to receive considerion. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstrion of your qualificions for this position.

NOTE:

Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Educion There is no substitution of educion for experience for this position. Additional informion

SUPPLEMENTARY VACANCIES

Supplementary vacancies may be filled in addition to the number sted in this announcement.

EQUAL EMPLOYMENT OPPORTUNITY / REASONABLE ACCOMMODATION

The Nional Labor Relions Board is an equal opportunity employer. All qualified applicants will receive considerion for appointment without regard to race; color; religion; sex; nional origin; age; disability; genetic informion; pregnancy, childbirth, or a reled medical condition. Applicants with disabilities who need reasonable accommodions for any part of the applicion and hiring process should contact the Agency's Selective Placement Coordinor by email here . NLRB offers a wide array of reasonable accommodions and programs for individuals with disabilities. (

Note:

for additional informion for job seekers with disabilities, please click on the following website here .)

PLACEMENT POLICY

The posting of this announcement does not oblige management to fill a vacancy or vacancies by promotion. The position may be filled by appointment, reassignment, change to lower grade, or promotion. Management may use any one or any combinion of these methods to fill the position.

PROBATIONARY/TRIAL PERIOD

As a condition of employment for accepting this position, you may be required to serve a 1-year probionary period, or 2-year trial period during which we will evalue your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; and The needs and interests of the agency; and Whether your continued employment would advance organizional goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probionary period or trial period your employment termined unless you receive certificion, in writing, th your continued employment advances the public interest.

ALTERNATE APPLICATION INFORMATION

Applicants may contact the Office of Human Resources . The Nional Labor Relions Board offers career opportunities th feure competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits th include Work/Life Balance Programs (Alternive Work Schedules, Employee Assistance Program, and the Childcare Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. You evalued based on how well you meet the qualificions listed in this vacancy announcement. Your qualificions evalued based on your applicion merials (e.g., resume, supporting documents), your responses on the applicion questionnaire, and your responses to all assessments required for this position. You assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Customer Service Manages and Organizes Informion Technology Applicion Writing Oversting your qualificions and/or experience in your applicion merials or applicion questionnaire may result in your removal from considerion. Cheing on an assessment may also result in your removal from considerion. To preview the applicion questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12957564 Optional Four Essay Questions At the time of applicion, applicants provided with four short, free-response essay questions designed to ascertain their dedicion to public service for the hiring manager and agency leadership (or designee) to review. Responses are not required and will not be scored. If applicants choose to provide a response to the essay questions, they required to certify th they are using their own words and did not use a consultant or AI (such as a large language model [LLM]). The responses to each question cannot exceed 200 words per question. In order to be considered for this position, you must complete all required steps in the process. For evaluing the quality of applicants for referral to the selecting official, a four-phased process used. Phase 1: Applicants resume and supporting documents are reviewed by Human Resources (HR) to ensure they meet the basic qualificion requirements. Phase 2: Applicants who are minimally qualified advanced to a Structured Resume Review assessment conducted by a Subject Mter Expert (SME) panel. SME will review your resume to determine your technical qualificions for this position based on the required specialized experience. Phase 3: Applicants passing the Structured Resume Review assessment advanced to a Structured Interview conducted by a Subject Mter Expert (SME) panel. SMEs will assess your ability to perform the required competencies. Phase 4: A final score which combines the scores from all assessments determined. The scores used to identify the top-red applicants. The applicants meeting the cut score referred to the selecting official for considerion and may be required to participe in one or more interviews as part of the hiring process. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Please submit the supporting documents outlined below for your claimed eligibility stus. RESUME In compliance with Executive Order 14170, Reforming the Federal Hiring Process and Restoring Merit to Government Service resumes must not be longer than two pagesin length. The resume must address minimum qualificions and other requirements listed in the job announcement. If the two-page resume criteria and/or the resume formting requirement is not met, candides red as ineligible and will not be referred for hiring considerion. Resumes must include all of the following informion outlined below:

Contact Informion:

Name and how best to contact you, including email address and phone number. Relevant Work Experience Job Title and Employer (including series and grade for any Federal positions) Start and end des with month/year (e.g., 05/2019

• 08/2022 or present) The number of hours you worked per week Ensure work experience descriptions are aligned with the job announcement and address all required qualificions.

Brief descriptions should demonstre your ability to perform the tasks the required level as sted in the job announcement.

OTHER DOCUMENTS

(if applicable) . For more informion, please click on the applicable link. Most Recent Performance Appraisal. (Current/Former Federal Employees). If performance appraisal is not ded within the last 18 months or if you are unable to provide a performance appraisal, an explanion why must be provided. Please include a document in your applicion package explaining why the performance appraisal is not available. Notificion of Personnel Action (SF-50). (Current/Former Federal Employees). Most recent SF-50 showing current grade, tenure, and highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. If applying for a higher grade, provide a SF-50 or SF-50s which show the length of time in current/highest grade (i.e. Promotions, With-in Grade Increases, and SF-50s with des th show proof of you holding the grade for least a year) to support meeting time-in-grade requirements. As a current or previous Career or Career Conditional employee in the Competitive Service, you may determine your current stus by checking block 24 on your SF-50. The block must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verificion. Schedule A

• Disability Letter Veterans
• DD-214 (Member Copy 4) Certifice of Release or Discharge from Active Duty Disabled Veterans
• DD-214, SF-15, and proof of disability, Department of Veterans Affairs letter ded 1991 or ler. Certain Military Spouses
• Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documention of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's deh while on active duty AND proof of marriage to the service member.

Family Member Preference (Derived Preference) Reinstement Former Peace Corps or VISTA Volunteers Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) If requesting considerion under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring least an 85) and provide all of the following documents: your most recent performance appraisal; AND the proof of eligibility letter from the Agency; AND your most current SF-50, displaying current series and grade. Failure to submit any of the required documents by the closing de of the vacancy will result in your removal from considerion for this position. Please review your applicion prior to final submission to ensure you have submitted all approprie documents. Uploading documents to USAJOBS does NOT ensure inclusion with your applicion to our system. You must verify th the documents are in the system with your applicion prior to final submission. All merials must be received by 05/13/2026 to be considered for this announcement. How to Apply Help To apply for this position, you must provide a complete Applicion Package, which includes: Resume; and Assessment Questionnaire; and Any other documents needed to verify your qualificions or eligibility (see the Required Documents section). Please follow the instructions listed below for submitting your complete applicion package. Applicion procedures are specific to this vacancy announcement. Please read all instructions before you begin. To begin the process, click the

APPLY ONLINE

button the right side of this screen to cree an account or log into your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the

SUBMIT MY ANSWERS

button the end of the process. If you have never applied through USAJOBS for a position with the Federal Civil Service, you will need to cree a USAJOBS account. To change or upde your applicion, simply reapply through USAJOBS , before the closing de. New or upded resumes are considered "incomplete" applicions until the required virus scan is cleared. To check the stus of your applicion, log into your USAJOBS account, select Applicion Stus and click on the more informion link under the applicion stus for this position. Agency contact informion Nional Labor Relions Board employment.solutions@nlrb.gov Address

DIV OF OPER MGT REG 21 LOS ANGELES 312 N

Spring Street Suite 10150 Los Angeles, CA 90012 US Next steps Once your applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued. You will receive another notificion about the stus of your applicion, and a final notice once a selection has been made. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Please submit the supporting documents outlined below for your claimed eligibility stus. RESUME In compliance with Executive Order 14170, Reforming the Federal Hiring Process and Restoring Merit to Government Service resumes must not be longer than two pagesin length. The resume must address minimum qualificions and other requirements listed in the job announcement. If the two-page resume criteria and/or the resume formting requirement is not met, candides red as ineligible and will not be referred for hiring considerion. Resumes must include all of the following informion outlined below:

Contact Informion:

Name and how best to contact you, including email address and phone number. Relevant Work Experience Job Title and Employer (including series and grade for any Federal positions) Start and end des with month/year (e.g., 05/2019

• 08/2022 or present) The number of hours you worked per week Ensure work experience descriptions are aligned with the job announcement and address all required qualificions.

Brief descriptions should demonstre your ability to perform the tasks the required level as sted in the job announcement.

OTHER DOCUMENTS

(if applicable) . For more informion, please click on the applicable link. Most Recent Performance Appraisal. (Current/Former Federal Employees). If performance appraisal is not ded within the last 18 months or if you are unable to provide a performance appraisal, an explanion why must be provided. Please include a document in your applicion package explaining why the performance appraisal is not available. Notificion of Personnel Action (SF-50). (Current/Former Federal Employees). Most recent SF-50 showing current grade, tenure, and highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. If applying for a higher grade, provide a SF-50 or SF-50s which show the length of time in current/highest grade (i.e. Promotions, With-in Grade Increases, and SF-50s with des th show proof of you holding the grade for least a year) to support meeting time-in-grade requirements. As a current or previous Career or Career Conditional employee in the Competitive Service, you may determine your current stus by checking block 24 on your SF-50. The block must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verificion. Schedule A

• Disability Letter Veterans
• DD-214 (Member Copy 4) Certifice of Release or Discharge from Active Duty Disabled Veterans
• DD-214, SF-15, and proof of disability, Department of Veterans Affairs letter ded 1991 or ler. Certain Military Spouses
• Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documention of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's deh while on active duty AND proof of marriage to the service member.

Family Member Preference (Derived Preference) Reinstement Former Peace Corps or VISTA Volunteers Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) If requesting considerion under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring least an 85) and provide all of the following documents: your most recent performance appraisal; AND the proof of eligibility letter from the Agency; AND your most current SF-50, displaying current series and grade. Failure to submit any of the required documents by the closing de of the vacancy will result in your removal from considerion for this position. Please review your applicion prior to final submission to ensure you have submitted all approprie documents. Uploading documents to USAJOBS does NOT ensure inclusion with your applicion to our system. You must verify th the documents are in the system with your applicion prior to final submission. All merials must be received by 05/13/2026 to be considered for this announcement. How to Apply Help To apply for this position, you must provide a complete Applicion Package, which includes: Resume; and Assessment Questionnaire; and Any other documents needed to verify your qualificions or eligibility (see the Required Documents section). Please follow the instructions listed below for submitting your complete applicion package. Applicion procedures are specific to this vacancy announcement. Please read all instructions before you begin. To begin the process, click the

APPLY ONLINE

button the right side of this screen to cree an account or log into your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the

SUBMIT MY ANSWERS

button the end of the process. If you have never applied through USAJOBS for a position with the Federal Civil Service, you will need to cree a USAJOBS account. To change or upde your applicion, simply reapply through USAJOBS , before the closing de. New or upded resumes are considered "incomplete" applicions until the required virus scan is cleared. To check the stus of your applicion, log into your USAJOBS account, select Applicion Stus and click on the more informion link under the applicion stus for this position. Expand Hide how to apply Agency contact informion Nional Labor Relions Board employment.solutions@nlrb.gov Address

DIV OF OPER MGT REG 21 LOS ANGELES 312 N

Spring Street Suite 10150 Los Angeles, CA 90012 US Next steps Once your applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued. You will receive another notificion about the stus of your applicion, and a final notice once a selection has been made. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/08/2026 to 05/13/2026 This job will close when we have received 50 applicions which may be sooner than the closing de. Salary $63,835

• $84,689 per year Pay scale & grade GS 8 Locions 1 vacancy in the following locions: Los Angeles, CA San Diego, CA Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Occasional travel
• You may be expected to travel for this position.

Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

NL26MP12957564KR

Control number 868656400