Clinic Manager

Job Purpose:

The Nehalem Bay Health Center and Pharmacy, located on the beautiful north Oregon coast, seeks a Clinic Manager to lead our clinic operations. This position collaborates directly with patients and their families, providers, the Medical Director, the Director of Quality, RN Care Coordinators, Medical Assistants, Revenue Cycle Manager, and clinical support staff in a dynamic and professional environment to provide the highest level of quality healthcare to all patients. Nehalem Bay Health Center recently moved into a modern new facility overlooking the stunning Nehalem Bay.

Duties:

Provides leadership and daily oversight of clinic activities. Assists professional medical staff personnel in completing clinical and administrative duties. Works with the Director of Quality and Panel Coordinator to attain all clinical measures. Collaborates with the Medical Director of the Neah-Kah-Nie Student Health and Wellness Center to provide leadership and oversight of the center's operations. Participates in the development of policies and procedures and works to ensure their implementation. Serves as a member of the Workforce Development Committee and provides recommendations for career growth, training, and retention of employees. Assists with diagnostic and treatment procedures. Administers the Vaccine for Children (VCF) program. Provides extraordinary customer service to all internal and external customers and resolves any customer service issues. Leads and manages the Medical Assistants, ensuring the completeness and accuracy of all tasks. Liaisons and resolves issues with the pharmacy staff. Liaisons and resolves telephone and computer issues with the IT Help Desk Specialist. Monitors team performance, identifying any issues and providing informal and formal feedback. Develops and manages employees through best practices and conducts performance evaluations of direct reports. Participates in recruitment and retention of staff. Develops and monitors clinic workflows and recommends changes as needed. Assists in screening of walk-ins and patient phone calls. Ensures accuracy of medications provided to patients. Monitors/handles deliveries and invoices for medical products. Monitors/alters Medical Assistants' work schedules as needed. Performs other related duties as assigned.

Skills/Attributes:

Ability to communicate and work with doctors, patients, and other team members in a professional manner. Skill in operating phones, personal computer, software, and other IT systems. Skill in taking patients' vital signs and obtaining blood and other samples for laboratory work. Ability to pay close attention to detail and to ensure accuracy of reports and data. Ability to work effectively with a multidisciplinary team. Demonstrates interpersonal competencies such as problem-solving, negotiation, and conflict management. Skill in establishing and maintaining effective working relationships with employees, board members, patients, and community members. Active listener who is interested in being part of a collaborative and patient-centered team. Ability to adapt to a fast-paced and rapidly changing work environment by prioritizing multiple tasks to perform efficiently and effectively. Recognize, respect, and work effectively with people from diverse social, cultural, and ethnic backgrounds who may have different healthcare preferences and needs.

Qualifications:

Minimum of three (3) years medical leadership experience or three (3) years of experience in a medical office. Supervisory experience in a medical office preferred. Experience in EPIC and medical terminology preferred. Excellent verbal and written skills. Ability to relate with warmth and effectiveness to patients and staff of the health center. Current CPR certification required.

Immunizations:

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Hepatitis B Physical Requirements:

Ability to communicate both in person and by phone. Ability to lift up to twenty-five (25) pounds. Ability to sit for long periods of time. Ability to walk at a normal pace. Manual dexterity when inputting computer information. Exposure to normal noise, temperature, and dust and fume levels.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Relocation assistance Retirement plan Vision insurance

Work Location:

In person