Customer Retention Specialist (Temp-to-Hire)

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Location:

Plantation, FL 33317

Status:

Full Time |

Temp-to-Hire Hours:

8:30 am - 5:00 pm, Monday to

Friday Salary:

Up to $24/hr (DOE, 3-5 years' experience)

Job Summary:

We are seeking a proactive, customer-focused Customer Retention Specialist to join our team. This role is responsible for engaging with customers who may be dissatisfied or considering canceling services. You will leverage your problem-solving skills, empathy, and negotiation abilities to retain customers and deliver an exceptional service experience.

Key Responsibilities:

• Handle inbound and outbound customer inquiries related to service concerns, billing, or cancellations.
• Identify reasons for dissatisfaction and apply retention strategies to reduce churn.
• Offer plan adjustments, promotions, or alternative solutions to retain customers.
• De-escalate challenging situations professionally and with empathy.
• Communicate the value of products/services to reinforce customer loyalty.
• Process cancellations accurately when retention efforts are unsuccessful.
• Document all interactions and outcomes in internal systems.
• Collaborate with internal teams to resolve complex customer issues.
• Meet or exceed retention, satisfaction, and quality performance metrics.