A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Automotive Center Manager Grease Monkey #140 Naperville, IL Job Details Full-time $60,000 - $75,000 a year 6 hours ago Benefits Profit sharing 401(k) Paid time off 401(k) matching Employee discount Opportunities for advancement Flexible schedule Qualifications Retail customer service procedures Customer communication Passenger vehicle Team leadership Spreadsheets High school diploma or GED Driver's License Business operations Sales leadership POS systems Hand tools Mechanical knowledge
Full Job Description Benefits:
Free uniforms Opportunity for advancement Paid time off Profit sharing Training & development 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Flexible schedule Automotive Center Manager - Naperville, IL Company Overview Founded in 1978, Grease Monkey® operates more than 600 locations worldwide and is one of the nation's largest independent franchisors of automotive maintenance centers. Our Naperville location is part of a locally owned and growing five-location Grease Monkey franchise group. We are seeking an experienced, hands-on Center Manager who can lead employees, deliver outstanding customer service, and drive the center's performance and profitability. Position Overview The Center Manager is responsible for the center's overall operation, including customer satisfaction, employee leadership, sales, labor management, inventory control, safety, and facility maintenance. The ideal candidate is a strong leader who is comfortable working directly with customers and employees while maintaining high operational standards. Key Responsibilities Customer Service and Sales Deliver an exceptional customer experience and promote customer retention. Clearly explain recommended services and help customers make informed decisions. Coach employees on professional service presentation and sales techniques. Resolve customer concerns and claims promptly and professionally. Develop relationships with local businesses and solicit fleet accounts. Employee Leadership Recruit, hire, train, supervise, and develop center employees. Set clear expectations and regularly evaluate employee performance. Address employee concerns and administer corrective action when necessary. Prepare schedules that provide proper coverage while controlling labor costs. Ensure accurate timekeeping and compliance with company policies. Conduct ongoing training on products, services, procedures, safety, and customer service. Center Operations Ensure all services are performed properly, safely, and efficiently. Monitor daily, weekly, and monthly sales, labor, inventory, and performance reports. Oversee cash-register procedures, credit-card processing, and deposit accuracy. Maintain accurate records and complete required weekly and monthly reporting. Order inventory and supplies while controlling costs and preventing shortages. Perform accurate monthly inventory counts. Maintain the cleanliness and professional appearance of the entire property. Ensure tools, equipment, systems, and facilities are properly maintained. Maintain a safe work environment and ensure compliance with OSHA and company standards. Maintain required safety records, postings, and SDS documentation. Plan and execute local marketing and community-outreach activities. Qualifications At least three years of management experience in an automotive service center, quick-lube operation, tire store, repair facility, or comparable retail business. Strong leadership, employee-management, customer-service, and problem-solving skills. Experience managing sales, labor, inventory, and daily business operations. Strong verbal and written communication skills. Comfortable using point-of-sale systems, email, spreadsheets, and other business software. Valid driver's license and ability to safely operate customer vehicles. Basic knowledge of automotive maintenance and mechanical hand tools. Ability to work independently, make sound decisions, and remain professional in a fast-paced environment. High school diploma or equivalent. Working Conditions This position requires frequent standing, walking, bending, climbing, reaching, crouching, and lifting. The Center Manager will regularly work around vehicles and may be exposed to outdoor temperatures, noise, vehicle exhaust, automotive fluids, and other typical shop conditions. Benefits and Perks 401(k) Supplemental insurance options Employee discounts on automotive services Flexible scheduling Opportunities for advancement within a growing organization If you are an experienced automotive leader who takes pride in developing employees, serving customers, and running a successful operation, we would like to hear from you. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
