Applied Home Pros is a growing home repair and handyman company serving Naperville and surrounding communities. We're looking for a friendly, organized, and dependable Customer Service & Service Coordinator to become the primary point of contact for our customers and help keep our technicians' schedules running smoothly. This is an important role in a growing local business. You'll work directly with the owner and our field technicians, handle incoming customer inquiries, coordinate appointments, and make sure customers receive fast, professional service from their first call through job completion. What You'll Do Answer incoming customer calls and respond to new service requests Speak with homeowners to understand their needs and gather project details Request photos and additional information when needed Schedule service appointments and estimates Create and maintain customer records, requests, jobs, and appointments in Jobber Send appointment confirmations and follow up with customers Follow up on outstanding quotes and open service requests Coordinate technician schedules and help minimize gaps and unnecessary drive time Communicate schedule changes between customers and technicians Handle basic customer questions and escalate technical or pricing questions to the owner Help ensure every customer receives prompt, professional communication What We're Looking For Excellent phone and written communication skills Friendly, professional, and confident when speaking with customers Highly organized and comfortable managing multiple requests at once Strong follow-through — you don't let customer requests disappear Comfortable using computers, scheduling software, email, and text messaging Able to make decisions within established guidelines Reliable and punctual Previous customer service, dispatching, scheduling, property management, HVAC, plumbing, electrical, construction, or home-services experience is helpful but not required Experience with Jobber or similar field-service software is a plus. Schedule Approximately 30-35 hours per week, primarily during weekday business hours. This is a hybrid n in-person position in Naperville, IL. Compensation $21-$23 per hour, depending on experience. As Applied Home Pros grows, there will be opportunities for increased hours, compensation, and responsibility. About Applied Home Pros We're building a modern, professional home-services company focused on reliable workmanship, excellent communication, and a better customer experience. We're looking for someone who wants to grow with the company rather than simply answer phones. You'll have an opportunity to help shape our customer-service and scheduling processes as the business expands.

To apply:

Please submit your resume through Indeed and briefly tell us about your customer service, scheduling, dispatching, or office coordination experience.

Pay:

$22.00 - $25.00 per hour

Benefits:

Paid time off

Work Location:

In person