A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
A growing manufacturing company in the Lehigh Valley is seeking an experienced Account Manager to join their team. This individual will serve as the primary point of contact for customers, ensuring a high level of service while building strong, long-term business relationships. The ideal candidate is customer-focused, organized, and able to thrive in a fast-paced manufacturing environment.
Responsibilities:
Manage and strengthen relationships with existing customer accounts
Serve as the main point of contact for customer inquiries, orders, and requests
Coordinate with internal departments including production, purchasing, logistics, and customer service to ensure timely delivery and customer satisfaction
Monitor account activity and proactively identify opportunities for growth
Prepare quotes, process orders, and provide product information to customers
Resolve customer concerns and issues in a professional and timely manner
Track key account metrics and provide regular updates to leadership
Maintain accurate customer records within company systems
Support business development initiatives and assist with identifying new opportunities
