We are looking for a Customer Service Representative to join a team in Cerritos, California in a contract-to-permanent opportunity. This role focuses on delivering responsive support to customers through phone and email while ensuring orders, appointments, and records are handled accurately. The ideal candidate is organized, detail-oriented, and comfortable managing a high volume of inquiries in a fast-paced service environment.

Responsibilities:

• Respond to incoming customer calls and emails with timely, courteous, and solution-focused service.
• Support both inbound and outbound communication to assist customers, follow up on requests, and provide updates.
• Enter customer orders and service details accurately into internal systems while maintaining complete records.
• Coordinate and schedule appointments based on customer needs and business availability.
• Welcome and assist visitors in the showroom, providing information and directing inquiries appropriately.
• Perform data entry tasks with a high level of accuracy to keep customer and order information current.
• Use Microsoft Word and Excel to document activity, track information, and prepare basic reports.
• Work collaboratively with internal teams to resolve issues and ensure a smooth customer experience.