Orders Department - Customer Service All American Print Supply Co. - 4.5 Cerritos, CA Job Details Full-time $20 - $24 an hour 1 hour ago Benefits Paid time off Qualifications Live chat Computer operation Customer returns handling Interpersonal skills Customer service Computer literacy High school diploma or GED Attention to detail Organizational skills Full Job Description Position Overview All American Print Supply Co. is seeking a dependable, customer-focused Orders Specialist to join our team. This position is responsible for assisting customers with their orders from initial inquiry through fulfillment, including in-person and will-call orders, customer service inquiries, returns, replacements, and other order-related needs. The ideal candidate is organized, professional, comfortable communicating with customers across multiple channels, and able to work efficiently in a fast-paced environment where priorities may change throughout the day. Key Responsibilities Assist customers with will-call and in-person order fulfillment , including locating, preparing, verifying, and releasing customer orders. Provide responsive and professional inbound customer service via phone, email, live chat, and in person . Assist customers with order status, product availability, shipping questions, order changes, and other general order-related inquiries. Process and coordinate product returns, exchanges, and replacement orders in accordance with company policies. Communicate with customers regarding return or replacement requirements, status updates, and resolutions. Coordinate with warehouse, shipping, sales, technical support, purchasing, and other departments as necessary to resolve customer order issues. Accurately enter, review, update, and maintain customer and order information within company systems. Help identify and resolve order discrepancies, fulfillment issues, shipping concerns, and other customer service matters. Maintain accurate documentation and records related to customer communications, returns, replacements, and order resolutions. Provide a professional and welcoming experience for customers visiting the branch. Maintain organization of the customer service and will-call areas. Assist other team members and departments when additional support is needed. Complete other company-related tasks and responsibilities as assigned by management . Qualifications Previous experience in customer service, order processing, retail, distribution, or a similar role preferred. Strong verbal and written communication skills. Comfortable communicating with customers by phone, email, chat, and in person. Strong organizational skills and attention to detail. Ability to manage multiple customer requests and priorities simultaneously. Basic computer proficiency and ability to learn order management, inventory, CRM, and other company software. Ability to remain professional and solution-oriented when handling customer concerns or escalations. Dependable, punctual, and able to work effectively both independently and as part of a team. Willingness to assist outside of normal day-to-day responsibilities when needed to support company operations. What We're Looking For We are looking for someone who takes ownership of their responsibilities and understands that excellent customer service goes beyond simply processing an order. The right candidate will be proactive, accountable, willing to help where needed, and committed to providing customers with a positive experience from the time an order is placed through final fulfillment and resolution. About All American Print Supply Co. All American Print Supply Co. is a nationwide supplier of professional printing equipment, supplies, and solutions serving businesses throughout the printing and customization industry. Our team works together across sales, customer service, operations, technical support, and fulfillment to provide our customers with the products and support they need to grow their businesses.

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

Paid time off

Shift:

8 hour shift Day shift

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred) Ability to

Relocate:

Cerritos, CA 90703: Relocate before starting work (Required)

Work Location:

In person