GOURMET CHEESE CUSTOMER SERVICE REGULAR PART TIME

- $19.00-22.00/

HR SHIFTS:

COMPLETE OPEN AVAILABILITY WEEKENDS REQUIRED POSITION SUMMARY

Your job as a Gourmet Cheese Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the Gourmet Cheese Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner. Acquire and maintain thorough knowledge of products and services offered. (e.g. cheese, olives, crackers, etc.) Describe flavor profiles of cheeses to customers, including flavor profiles, food pairings, etc. Take orders with attention to detail. (e.g. cheese platters, etc.) Communicate and consult with Gourmet Cheese Manager and Assistant Manager on special order capabilities and production requirements. Assist with packaging, pricing, and merchandising department products. (e.g. cheese, crackers, chocolates, etc.) Maintain display cases. (e.g. ensure items are clean, stocked, have proper and accurate signage, etc.) Maintain a safe and organized warehouse and back of house cooler. Process deliveries as required. Organize, rotate, and stock workstation and department supplies. (e.g. cheese case, olive bar, paper goods & packaging products, etc.) Clean and sanitize work areas, utensils, and equipment. Operation of equipment. (e.g. price scale, vacuum sealer, etc.) Answers phones and pages promptly and courteously. Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices. Immediately reports safety hazards and violations to supervisors. Performs opening, mid, and closing duties as assigned. Works all scheduled shifts and attends required trainings and meetings. Other duties as assigned by supervisors.

SKILLS & QUALIFICATIONS

18+ years old. Beginner knowledge of cheeses (e.g. cutting, production, taste description, etc.) Ability to follow directions and established procedures with attention to detail. Ability to effectively prioritize competing tasks in a fast paced, evolving environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Clear and effective communication style, both written and verbal. Team-player who can also work independently with minimal supervision. Basic math skills. Conversational English skills required when working with customers. Bilingual proficiency preferred.

EDUCATION, CERTIFICATES, LICENSES

High School Diploma or general education degree (GED). Food Handlers Certificate (ServSafe or ANSI compliant organization).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

- The list below outlines the expectations, requirements, and conditions of this position. Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens. Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.

In a work day:

constant standing/walking.

Work requires the following motions:

standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.

Hand use:

single grasping, fine manipulation, pushing and pulling. Occasional-to-frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions. Consistent work in wet and dry conditions. May require use of ladders or step stools. Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals). Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc. Intermittent noise from equipment and machinery. Wear non-slip, water and oil resistant closed-toe shoes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 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