Customer Support Agent Onshore Support Specialists Laguna Hills, CA Job Details Part-time | Full-time From $20 an hour 16 hours ago Benefits Flexible schedule Qualifications Computer operation Phone communication Computer literacy Desktop applications Typing Full Job Description Job Summary Have a friendly phone personality and a knack for helping people? We're looking for a friendly, customer‑service‑oriented Customer Support Agents to join our growing team! If you have a background in retail, food service, hospitality, or any customer-facing role where you talk to people every day, you already have the core skills we're looking for. We will teach you the technical details, software, and systems—you just bring a positive attitude, active listening, and a willingness to learn. This is an entry-level role designed to help you transition your real-world customer service skills into a professional support environment. You'll provide on‑site support, troubleshoot issues, and ensure every customer receives clear, professional, and timely assistance. Duties Answer inbound phone calls with a warm, helpful, and friendly attitude. Listen to customer questions, ask simple clarifying questions, and help guide customers to the right solution. Accurately enter customer contact information, basic call notes, and other details into our system after each call. Direct more complex or specialized calls to senior team members when needed. Contribute to a positive, team‑focused environment Participate in friendly feedback sessions to build your confidence.

Required Qualifications Customer Experience:

Background in retail, food service, hospitality, front-desk, or similar customer-facing roles.

Great Phone Tone:

Clear speaking voice, patient listening style, and a naturally warm demeanor.

Basic Computer Comfort:

Ability to type while talking and navigate simple computer programs. Eagerness to

Learn:

Open to receiving pointers, learning our tools, and growing your skills Effective oral and written communication skills Join us if you're passionate about delivering outstanding customer experiences while developing your professional skills in a fast-paced environment! This paid role is perfect for motivated individuals eager to make an impact through energetic engagement and detailed-oriented service.

Pay:

From $20.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Flexible schedule

Work Location:

In person