A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Madera, CA | On-site A well-established manufacturing company in Madera is seeking an experienced Manufacturing Customer Service Representative (CSR) to join its team. We are specifically looking for candidates who have worked in customer service, order entry, or order coordination within a manufacturing, food processing, agricultural, distribution, or similar production-based environment. This is not a traditional call-center or retail customer service position. The ideal candidate understands how customer orders move through a manufacturing operation—from quoting and order entry through production, inventory, shipping, and final delivery. Key Responsibilities Build and maintain strong relationships with customers and serve as a primary point of contact Manage customer orders from start to finish, including quoting, order entry, processing, updates, and fulfillment Coordinate closely with production, warehouse, shipping, and office teams to ensure orders are accurate and completed on time Communicate order status, product availability, lead times, and delivery information to customers Assist with inventory management, purchasing, and demand forecasting Resolve order discrepancies and customer concerns quickly and professionally Maintain accurate customer, order, pricing, and product information Support customer accounts with a focus on retention, service, and continued growth Provide additional administrative and operational support as needed What We're Looking For 3+ years of customer service, order entry, or order coordination experience in a manufacturing or production environment Experience within manufacturing, food processing, agriculture, farming, packaging, distribution, or a similar industry strongly preferred Experience coordinating customer orders with production, inventory, warehouse, and/or shipping teams Strong understanding of the end-to-end order fulfillment process Excellent communication, organization, and follow-through Ability to manage multiple customer orders and priorities in a fast-paced environment Strong attention to detail and accuracy Stable work history QuickBooks Desktop experience is a plus Hiring Process Qualified candidates will complete a resume review, phone interview, and in-person interview with the company. If you have been a CSR or Customer Coordinator within a manufacturing or production-based company and enjoy managing customer relationships while keeping orders moving behind the scenes, we want to hear from you. Apply today! INDHP
