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Good Health Medical Transport, LLC

Dispatcher/Customer Service

Pay: $41,600/yr
Posted: 8 weeks ago
Location: Montague, CA (Onsite)
Last Updated: 5 days ago
Hours: Full-Time
Expires: 10/7/2026

Career Insights for Customer Service Representative (General)

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Based on California data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Duties include:
  • The transportation dispatcher assigns drivers to various shifts, monitors traffic and weather reports. Provide exceptional customer service to clients, drivers and Admin. via phone, and email
  • Managing and building schedules. Making schedule changes with Add-ons, and cancellations throughout day. Emailing drivers assigned trips and vehicle placement.
  • Answering Client, Broker representative, administration, and Lead Dispatcher inquiries and resolve issues in a timely and professional manner
  • Communication with Lead Dispatcher and Drivers are imperative
  • Collaborate with Drivers to ensure customer satisfaction
  • Maintain accurate and update information of incidents and any Information passed down thru Lead Dispatcher of changes and new policies. Skills
  • Excellent communication skills, both verbal and written
  • Strong phone etiquette and active listening skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Proficient in using computers (Transportation Management Software a plus)
  • Knowledge of GPS and GIS systems is a bonus If you are a motivated individual with excellent customer service skills, we would love to hear from you.
Please apply with your resume and cover letter detailing your relevant experience. Summary As a Dispatcher/Customer Service representative, you will be the vital link between our customers, Drivers and our logistics operations. With core skills in dispatching, and effective communication, you will ensure timely and efficient patient pickups and drop offs while providing exceptional customer service. Your premium skills in GIS, GPS, and transportation management systems will enhance your ability to optimize routes and streamline operations. Join our team and be a key player in delivering top-notch service in a fast-paced, fun logistics environment.
Job Type:
Full-time Pay:
From $20.00 per hour Expected hours: 35
  • 40 per week
Benefits:
Paid time off
Schedule:
Day shift Evening shift Monday to Friday No weekends Overtime Ability to
Relocate:
Montague, CA 96064: Relocate before starting work (Required)
Work Location:
In person