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Self Storage Assistant
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Self Storage Assistant Platinum Storage Group
•3.9 Oakland, CA Job Details Full-time $20
•$21 an hour 1 hour ago
Qualifications English Driver's License Full Job Description Description:
Self Storage Assistant This is a full-time role with a schedule of: Tuesdays
•Saturdays 9am
•5:30pm
SUMMARY/EXPECTATIONS
Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the Store Manager.
ESSENTIAL FUNCTIONS
Provide excellent customer service in person, over the phone, and online Assist customers with unit rentals, payments, and account questions Conduct property tours and explain unit features and benefits Maintain the cleanliness and appearance of the facility Perform daily site checks, including security walkthroughs Effectively resolve customer/tenant problems Complete and submit company forms and reports accurately and timely Process payments and complete basic administrative tasks Rents UHaul trucks using UHaul's proprietary system
OTHER JOB FUNCTIONS
Contribute to a positive work environment Maintain a professional personal appearance Perform minor maintenance & custodial duties Enforce rules governing the property Maintain clean, orderly office and restrooms Stock merchandise (if applicable) Perform other duties as assigned
PHYSICAL REQUIRMENTS
Sit or stand for up to 8 hours per day Ability to traverse entire building for audit, lock removal or tour purposes Ability to bend, twist and lift Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure
Requirements:
QUALIFICATIONS
Previous retail, support, or customer service experience Computer experience (preferably MS Office suite) Communicate effectively, both written and verbally (English) Demonstrates high customer service standards Pass a pre-employment drug screen and have acceptable results of a background check Current valid driver's license and auto insurance