Job Title:

Customer Service Representative / Office Assistant About Us We are a Professional Property Management Company located in Roseville, California . If you are looking for a friendly and supportive environment with a company that is focused on your growth and development, you might be the right person to join our team. We take pride in cultivating a professional, responsive, and collaborative workplace.

Job Logistics Job Type:

Full-time Schedule:

Monday

•Friday, 9:30 AM

•5:00

PM Pay Range:

$19.00

•$21.00 per hour

Location:

In person (Roseville, CA office) Job Overview The ideal candidate has the ability to effectively communicate in a professional manner with clients, visitors, staff, and management alike. We are looking for someone who possesses exceptional customer service, active listening, and verbal/written communication skills, partnered with a professional phone voice. To be successful in this dual role, you should have a pleasant personality, as this is heavily centered on customer service. You should be able to deal with daily situations and emergencies in a timely and effective manner while streamlining our office operations.

Core Responsibilities Front Desk & Reception:

Greet and welcome guests as soon as they arrive with a positive, helpful attitude.

Team Collaboration:

Collaborate with other administrative and operational team members to ensure seamless office workflows and efficient cross-department communication.

Communications & Filtering:

Handle incoming and outgoing communications, including phone calls and emails, filtering and prioritizing as needed and addressing the concerns or needs of clients. Provide basic and accurate information in-person, via phone, and over email.

CRM Maintenance & AppFolio Data:

Assist in maintaining our Customer Relationship Management (CRM) system ( AppFolio ), ensuring data accuracy and completeness across all tenant, prospect, and client accounts. Input maintenance requests, track work orders, and enter invoices accurately upon completion of work.

Client Onboarding & Paperwork:

Assist with client onboarding processes, including preparing new account paperwork, tracking missing items, and gathering necessary documentation.

Administrative & Calendar Support:

Manage calendars, schedule meetings, and coordinate appointments with clients, prospects, and internal stakeholders utilizing Google Calendar . Prepare and edit correspondence, reports, presentations, and other documents with accuracy and professionalism using Google Sheets and Documents .

Client Outreach & Prospecting:

Make outbound prospecting contacts with current and potential clients. Assist in the coordination of prospecting events and agendas.

Special Projects:

Assist with special projects and initiatives as assigned by management to help support company growth and team goals.

File Management:

Organize and maintain physical and electronic filing systems, ensuring confidentiality and easy retrieval of information. Assist with daily administrative tasks including copying and faxing.

Maintenance Coordination:

Assist in the coordination of maintenance orders. Follow up with contractors to ensure work is being completed in a timely manner, and contact residents to ensure their requests are being fulfilled.

Key Candidate Traits & Skills Prioritization & Pressure:

Ability to manage multiple priorities, meet deadlines, and work effectively under pressure.

Professionalism & Confidentiality:

High level of professionalism, discretion, and ability to handle confidential information.

Problem-Solving & Work Ethic:

Proactive and resourceful problem-solver with a strong work ethic. Ability to provide possible solutions and ensure that clients feel supported and valued.

Collaboration Style:

Ability to work independently and as part of a team.

Qualifications & Experience Core Communication & Core Skills:

Exceptional organizational skills and meticulous attention to detail. Strong written and verbal communication skills.

Experience:

Proven work experience as a Customer Service Representative. 2 years of customer service experience is preferred.

Software Skills:

Strong proficiency with computers, Google Workspace (Google Sheets, Docs, and Calendar) , and the Microsoft Office Suite. Prior experience utilizing AppFolio or a similar database/CRM is highly preferred.

Office Equipment:

Hands-on experience with standard office equipment (e.g., fax machines, printers, and scanners).

Professionalism:

Professional attitude and appearance, paired with solid written and verbal communication skills.

Education:

High school degree; an additional certification in Office Management is a plus. What We Offer / Benefits A supportive and collaborative team environment. Reasonable hourly wage including sick and vacation time. 401(k) Professional development assistance

Job Type:

Part-time Pay:

$19.00

•$21.00 per hour Expected hours: 30.0

•35.0 per week

Benefits:

Paid time off Professional development assistance

Education:

High school or equivalent (Required)

Experience:

Google Docs:

1 year (Preferred)

Customer Service:

3 years (Required) Ability to

Commute:

Roseville, CA 95678 (Preferred)

Work Location:

In person