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Alder Veterinary Hospital

Customer Service Representative (CSR)

Pay: $49,920/yr
Posted: 7 weeks ago
Location: San Lorenzo, CA (Onsite)
Last Updated: 3 weeks ago
Hours: Full-Time
Expires: 9/18/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Customer Service Representative (CSR) — One Position Available Alder Veterinary Hospital | San Lorenzo, CA Formerly Arroyo Veterinary Clinic | Established 1972 | AAHA Accredited | Independently Owned
ABOUT US
Alder Veterinary Hospital is a well-established, independently owned, AAHA-accredited small animal practice with deep community roots in San Lorenzo, CA. We are moving into a brand-new, purpose-built 4,600 sqft facility and are growing our front-office team to match. We are not corporate-affiliated, and our clients and team come first.
POSITION DETAILS
Title:
Customer Service Representative (CSR) (1 opening)
Type:
Hourly Schedule:
Weekday clinic hours plus rotating Saturday shifts
Experience:
Minimum 2 years of customer service or veterinary front-desk experience required Scheduling details, including any shift sharing between locations, will be discussed at the time of interview.
COMPENSATION & BENEFITS
Hourly Pay:
$22 - $26 per hour, commensurate with experience
Health Insurance:
Kaiser Permanente (employer-sponsored)
Dental:
Delta Dental - Gold plan (employer-sponsored)
Vision:
Available 401(k): Employer match (capped at 4%)
PTO:
Generous paid time off
WHAT YOU WILL DO
Greet clients and patients warmly, manage phones and scheduling, process payments, and support our doctors and technical team so every visit runs smoothly.
SUPPORT TEAM
You will be joining an experienced front office and client service team, alongside Registered Veterinary Technicians, veterinary assistants, and our doctors.
WHY INDEPENDENT MATTERS
No corporate protocols and no shareholder pressure. We are a long-standing, locally loved practice with a strong community reputation, and medicine and client care always come first.
Job Type:
Full-time Pay:
$22.00 - $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance
Work Location:
In person