Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher Pulse Final Mile - 5.0 Walnut, CA Job Details Full-time $20 - $22 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Excel Customer relationship building Microsoft Outlook Improving operational efficiency Dispatching Customer relationship management Client interaction via phone calls

Full Job Description Job Description:

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time. As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients' customers.

Responsibilities:

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
• Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Monitor routes and provide all interested parties with updates related to delivery orders and escalations.
• Handle inbound and outbound calls throughout the scheduled shift.
• Conduct truck check-in and loadout throughout the week.
• Update various reports and trackers.
• Conduct inventory audits or dock checks.
• Provide world-class customer service.

Requirements:

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel and Outlook preferred).
• Excellent communication skills.
• Schedule flexibility.
• Positive attitude.

Job Type:

Full-Time, Non-Exempt Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Based on market requirements and needs.
• Holiday availability.
• Weekend availability.

Ability to

Commute/Relocate:

• Reliably commute or planning to relocate before starting work (Required).

Work Location:

In person Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person